As the title suggest I can not enable the module through software.
I have attached all the ssu files and the logfiles as you have requested. Thank you for your help.
Thank you for contacting our support community. We understand your situation regarding the Intel® Optane™ Memory that is not detected.
In order to better understand your situation, could you please please let us know the specific M.2 port that your Intel® Optane™ Memory is connected to the motherboard. Also, please let us know the specific SATA port your HHD is connected to the motherboard.
We look forward to hearing back from you.
I wasn't happy with the way the operating system installed so I redid that. I think now the card is being recognized here however it is stating that
Here is a screenshot of my disk manager and device manager.
I get the above error after rebooting for the first time and now everytime I run the Intel Optane Memory software.
If you require any additional information I am more than happy to provide it
Sorry almost forgot - The Sata drive is on P5 - This I can easily move. The Optane memory is on M2.1 . Easily moved as well.
John /// Banababug
Thanks for the information provided.
We recommend you to check the following BIOS configuration:
1- go to Boot\CMS (Compatibility Support Module) and make sure is disabled.
2-Go to advanced\PCH Storage Configuration and check the following information:
A- SATA Mode Selection: Intel RST Premium with Intel(R) Optane(TM) System Acceleration(RAID).
After that please press f10 to save changes and restart.
Please try to access Windows(R) 10 again and try to enable Optane(R)
Please let us know the outcome of your situation.
Hello again and thank you for your response.
I did what you asked and I still receive the following error
I took some additional steps to try and resolve.
I removed the software - rebooted and reinstalled the software.
I moved the hard disk to p2 just incase that may have been an issue and removed and reinstalled the program.
Further help will be most appreciated.
Bananabug // John
We recommend you to disconnect the NVidia* graphics card as suggested by Bananabug.
In case the situation remains, please provide the following information:
-Optane(TM) logs located here: C:\Users\[your user name]\Intel\Logs
-Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.
-Please let us know the specific ports you are using to connect the Optane(TM) and the drive you want to accelerate. Also, if you have other drives connected then let us know the ports you are using as well.