Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
854 Views

Did not read the fine print

I bought an optane with my new setup because it seemed great, until i went to install it and found out it cannot be used on a secondary drive. I already have a SSD in my 2nd m.2 slot, the only way i see i could use this is to re-install windows on my hdd and use the sdd for storage. what a waste this is for me. I was so sold on the idea i didn't properly do my research, now the optane chip will sit on my motherboard and do nothing.

0 Kudos
4 Replies
Highlighted
Super User
10 Views

Take it back to your place of purchase.

In the meantime, read https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane-memory/000024018.htm... Frequently Asked Questions for Intel® Optane™ Memory

Doc

Doc (not an Intel employee or contractor)
0 Kudos
Highlighted
Community Manager
10 Views

Hello Danark,

What is the model of your M.2 SSD?

Please keep in mind that system acceleration with Intel® Optane™ Memory is not compatible with NVMe* drives. However, if your M.2 is SATA based, you should have no issues.

- https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane-memory/000023994.htm... Before You Buy Intel® Optane™ Memory.

Most of the other "Unsupported System Drive" errors are easily corrected through configuration changes.

If your M.2 is not NVMe*, please share the full error message, and https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility report. Otherwise, as Al Hill mentioned, your place of purchase should be able to take it back.

Best regards,

 

Carlos A.
0 Kudos
Highlighted
Beginner
10 Views

samsung 960 but target drive is WD sata but is not primary boot drive

0 Kudos
Highlighted
Community Manager
10 Views

Hello Danark,

 

 

Ok, yes. In this case we can only recommend for you to return the Optane™ Memory module, or swap boot drives.

 

 

The ability to accelerate secondary drives has been requested by other users and is currently under consideration. However, we cannot make any promises or guarantees as to when or if it will become available.

 

 

Best regards,

 

Carlos A.
0 Kudos