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Beginner
1,392 Views

Error: 0xA007000B

Hello,

got this error when it try to enable optane memory.

What does that mean?

Thanks

Jack

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7 Replies
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Community Manager
72 Views

Hello Jack,

 

 

We have two quick questions before getting started:

 

 

- Are you receiving a 0xA007000B, or 0xA0070008 error code?

 

- Did the error display a message as well, or only the code?

 

 

We look forward to hearing back from you.

 

 

Best regards,

 

Carlos A.

 

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Highlighted
Beginner
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Hello,

it´s 0xA007000B and code is not listed in common error codes discription.

Error message says that there was a problem with the intel optane application und that i´ll get help at intel.com/support/optane-memory

Error message in Intel optane log:

ERROR2017-06-21 08:17:13 – Error enabling optane

Utils.Exceptions.MiddlewareException: Error code: 0xA007000B

at MWClient.Actions.MwAction.b__4_0()

at System.Threading.Tasks.Task.InnerInvoke()

at System.Threading.Tasks.Task.Execute()

Thanks

Jack

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Highlighted
Community Manager
72 Views

Hello jefferson2017,

 

 

I see, just wanted to confirm that it wasn't a typo. We'll go ahead and look into this error code, but first we'll need the following:

 

 

1. The https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility report from your computer.

 

2. A screenshot of your Disk Management utility showing your setup.

 

3. Your Optane™ log file.

 

 

To enable attachments you will need to switch over to the "advanced editor" mode while replying.

 

 

Best regards,

 

Carlos A.
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Highlighted
Beginner
72 Views

Hello,

did a clean install- Everything is working as expected again.

Thanks

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Highlighted
Community Manager
72 Views

Hello jefferson2017,

 

 

We're glad to hear that your issue has been resolved.

 

 

Did you clean install the Optane™ Memory software, or your OS?

 

 

Best regards,

 

Carlos A.
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Highlighted
Beginner
72 Views

Hello,

i did a clean install of the OS.

As it was upgraded from version to version form windows 7 to 8 to 8.1 to 10 i thought that it might be better to clean all the old stuff out and start from zero.

With clean OS, there was no problem with installing the optane drive. And somehow it operates faster than before.

Bye

Jack

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Highlighted
Community Manager
72 Views

Hello Jack,

 

 

Thanks for replying. I had assumed you were referring to the OS, but figured the extra information might be helpful to future users reading this thread.

 

 

If you need any further assistance, feel free to contact us again.

 

 

Best regards,

 

Carlos A.

 

 

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