Help Intel Optane 16 GB

[klinec]

Installed operating system Win 10 64 bit on Samsung 970 EVO Plus 500 GB SSD M.2 (PCIe 3.0 4x NVME), TLC (Triple-Level Cell). List: You do not find valid disc pairs in your system. Your system disk does not meet the requirements. How to set it up? I would like to accelerate 1 tb disk.

[LeonWaksman]

Are you aware that the Data Drive that  you want to accelerate, must be formatted with GPT partition (rather than MBR) and Type Basic?

Leon

[klinec]

Disk Formatting on GPT, but Intel Optane Memory and Storage Management is writing a mistake: You Do Not Find Valid Disc Pair in Your System. Your System DEES NOT MEET THE REQUREMENTS. Can't be a problem that the Win 10 system runs on the NVMe disk?

[LeonWaksman]

Windows 10 can run on NVMe drive and still you can use Optane Memory to accelerate the Data SATA Drive. However, I don't know nothing about your system.  There are different requirements to support Optane M Series Module. For example: the system (including the CPU) shall support Optane Memory. The SATA Mode in BIOS should be set to "Intel RST Premium with Optane" rather than SATA. As mentioned in my previous post the drive should have GPT partition. Please read all the requirements in the Optane Series M User Guide. 

Some tips for SATA mode change (if needed):

1.  In order to change SATA Mode without destroying Windows boot, Windows must be set to SAFE Boot Mode. While in Windows, press Windows key + r. Run msconfig .  Chose Boot tab and enable Safe boot. Reboot your system. 
2. During system boot enter Bios again. Verify in Advanced > Boot that Fast Boot is disabled. If not disable it.
3. Now you can change the SATA mode to "Intel RST Premium with Intel Optane System". Save the setting and boot into windows in SAFE mode. Disregard the warning you will see. 
4. While in Windows, press Windows key + r. Run msconfig. Chose Boot tab and uncheck Safe boot. 
5. Reboot your system. Now your system is bootable in "Intel RST Premium with..." mode (however not accelerated).

Leon

[Vik3]

Hello klinec,

Greetings for the day!

We are following up to check if you were able to find the information we suggested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

Best regards,  

Vikas 

Intel Customer Support Technician

[klinec]

My ROG STRIX B360-G GAMING motherboard supports Intel Optane only slot marked M.2_2, I had M.2_1, but not yet resolved because I have Windows on it and I have to reinstall the system.

[Sachinks]

Hello klinec,

Greetings!

Thank you for providing the system details. May I ask you to confirm which optane SSD you are using in the system as from the screenshots, we are only able to see the samsung SSD. Kindly confirm if you are using an Intel optane SSD.

Regards,

Sachin KS

Intel Customer Support Technician

[klinec]

Yes, I had Intel there, see attachment labeled as PCIe Disk SSD /13GB/, disk manager: Disk 3

[ManoranjanDas]

Hello Klinec,

Greetings!

Thank you for sharing the images. Unfortunately, we are unable to access or open the pictures. Could you kindly reattach them in a zip file and share them with us?

Best regards,

Manoranjan

Intel Customer Support Technician

[klinec]

Yes, they are in the zipper.

[ManoranjanDas]

Hello klinec,

Greetings!

Apologies for the inconvenience caused.

Thank you for sharing the images. Kindly take pictures of both sides of the Intel Optane SSD and share them with us so we can proceed further with this case.

Thank you for your understanding.

Best regards,

Manoranjan

Intel Customer Support Technician

[klinec]

Both sides

[Vik3]

Hello Klinec,

Thank you for your response.

After reviewing the details you provided, I’d like to inform you that the product is now under EOIS (End of Interactive Support). This means Intel has officially discontinued the product, and we are unable to offer further support for it.

For more information on this, please follow the link below,

Intel Optane Memory Support Information

In addition, I’d like to inform that the product is no longer under warranty, so we are unable to offer warranty-related support for it.

Since you are using an ASUS system, we suggest contacting ASUS or the original equipment manufacturer (OEM) for assistance. They will be best equipped to provide support and address any concerns you may have.

However, you can find Intel Optane Memory Series recommendations at Intel Community forums and additional information at the Discontinued Products website. It is our pleasure to continue to serve you with the next generation of Intel innovation at Intel.com.”

Best regards,

Vikas

Intel Customer Support Technician