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ABhat25
Beginner
760 Views

IRST driver failing to install after installing optane memory module

hi,

i have installed intel optane memory 32gb module in my dell inspiron 5570 with i5 8th gen, 16gb ram 2tb hdd & win 10.

after installation of optane module i am unable to install IRST driver latest version though dell support assist is showing IRST driver is available and not installed in the system. when i am trying to install IRST ver. 17.0.2.1076 , it is failing to install. pl help.

rgds

 

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3 Replies
JosafathB_Intel
Moderator
75 Views

Hello ABhat25, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
75 Views

Hello ABhat25, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
75 Views

Hello ABhat25, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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