Installing Intel Optane for Secondary Drive - Error 0xA001004B

[hyun0811]

Hello,

I am trying to enable Intel Optane Memory for my secondary HDD, but I keep getting Error 0xA001004B.

My system:

• Intel Core i5-10400

• ASUS PRIME B460M-A

• Windows 11 64-bit

• Samsung 860 EVO 250GB SATA SSD (system drive)

• Seagate ST1000DM010 1TB SATA HDD (secondary drive)

• Intel Optane Memory module 16GB

What I already checked:

• BIOS is set to UEFI

• CSM is disabled

• SATA mode is Intel RST Premium with Intel Optane System Acceleration

• Intel RST / Optane driver for 10th/11th Gen is installed

• Both drives are GPT

• Optane module is detected normally

[BuenoS_Intel]

Hello hyun0811,

Thank you for reaching out to us regarding your inquiry.

I want to assure you that I will be looking into this issue further on my end. I will investigate the matter and get back to you with an update as soon as possible.

In the meantime, if you have any additional information or questions, please feel free to share them with me.

I appreciate your patience and will be in touch soon.

Best regards,

Bueno S.

Intel Customer Support Technician

[hyun0811]

Thank you for your response. I appreciate your help and will wait for your update.

[Mike_Intel]

Hello hyun0811,

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the complete model of the Intel Optane memory module?
2. So far, what are the troubleshooting steps that you tried so far?
3. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[hyun0811]

MEMPEK1W016GAH 16GB

• BIOS에서 Intel Optane 관련 설정을 활성화했습니다.

• Intel Optane Memory 애플리케이션을 사용하여 Optane을 활성화하려고 시도했습니다.

• Optane을 SSD에 적용했을 때 정상적으로 작동하는 것을 확인했습니다.

• HDD에 Optane을 활성화하려고 할 때 오류가 발생했습니다.

• 디스크 관리자를 사용하여 디스크 파티션을 확인하고 조정했습니다.

• 하드디스크 파티션을 축소하고 재구성하려고 시도했습니다.

• SSD에서 복구 파티션을 삭제했습니다.

• Intel Optane 소프트웨어 및 드라이버를 재설치하고 확인했습니다.
  
  

[LeonWaksman]

Please read this post.

Leon

[hyun0811]

I already read that post and followed the instructions exactly, but the issue still remains.

[Mike_Intel]

Hello hyun0811,

Thank you for the update.

By the way, let me inform you that the product you are reporting already reached its End of Interactive support.

However, let me share this the following link that may help you with the error.

Error Codes and Messages While Using Intel® Optane™ Memory System...

Error Code - Resizing the Drive for Acceleration with Intel® Optane™...

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[hyun0811]

Thank you for sharing those links. I followed the instructions provided there, but the issue was not resolved. That is why I posted here for further assistance.

[BuenoS_Intel]

Hi hyun0811,

Thank you for your update and for taking the time to follow the instructions provided.

I understand that the issue persists, and I will look into this matter further to identify the cause and work toward a resolution. I’ll get back to you as soon as I have more information or next steps to share.

In the meantime, please feel free to let me know if there are any additional details you’d like to provide.

Best regards,

Bueno S.

Intel Customer Support Technician

[hyun0811]

Is there really no way to resolve this issue at all?

[ArchieD_Intel]

Hi hyun0811,

Thank you for your response. I will be investigating this further and will update you as soon as possible. Thank you.

Best regards,

Archie D.

Intel Customer Support Engineer

[pujeeth]

Hi hyun0811,

Greetings!

The product Intel® Optane Memory has reached its End of Interactive Support (EOIS). Intel no longer provides technical assistance, but you can continue looking for help from other community users. We recommend you search for an answer to your inquiry in the available self-help resources at https://community.intel.com/t5/Intel-Optane-Memory/bd-p/optane-memory.

More information about the EOIS status of this product is available at: https://www.intel.com/content/www/us/en/support/articles/000024320/memory-and-storage.html

Additionally, you may try the following steps:

1. Engage with ASUS (platform manufacturer) for specific enablement requirements for Intel Optane Memory.
2. Try formatting the secondary drive in accordance with the requirements for secondary drive acceleration, as outlined in the Intel Optane Memory User Guide.

https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-memory.html

Regards,

Pujeeth_Intel