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1318 Discussions

Intel Octane Memory still not working

HStei2
Beginner
‎12-26-2017 03:52 PM
2,082 Views

So i just recently got a new 8th generation Intel CPU and i decided try the new Intel octane memory. I tried to download the installation driver but it said that the bios configuration was not correct. The bios is completely up to date, and the motherboard is a z370 msi gaming pro. What should i do?

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idata
Employee
‎12-27-2017 10:36 AM
384 Views

Clamshell: Thank you very much for contacting the Intel® communities. I will transfer your case to the proper department, you will receive further assistance in there.

 

 

Regards,

 

Alberto R

 

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idata
Employee
‎12-27-2017 02:06 PM
384 Views

Hi Clamshell,

We understand your situation regarding the Intel® Optane™ Memory.

In order to better understand your situation, could you please provide us with the following information:

*Could you please confirm the brand and model of the drive you are trying to accelerate.

 

*Can you please provide a screenshot of disk management.

 

*Could you please confirm which software are you using in order to enable Optane(R)?

 

*Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.

To enable attachments, make sure to select the option to "use advanced editor" while replying.

We look forward to hearing back from you.

Regards,

 

Junior M.
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idata
Employee
‎01-04-2018 10:17 AM
384 Views

Hi Clamshell,

 

 

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

 

 

Regards,

 

Junior M.

 

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Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

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