Optane Device with errors

[NugentS]

I have a couple of optane devices in a TrueNAS server. One of them is generating errors. (see below)

Does anyone have any idea what this means? From time to time I get a new warning about a new error.

I am going to reseat the board and see if that's the issue. The device is acting as an L2ARC (somewhat superflous) and SLOG so not critical if it fails

Code:
Model Number:                       INTEL SSDPED1D280GA
Serial Number:                      XXXXXXXXXXXXXXXXXXX
Firmware Version:                   E2010325
PCI Vendor/Subsystem ID:            0x8086
IEEE OUI Identifier:                0x5cd2e4
Controller ID:                      0
NVMe Version:                       <1.2
Number of Namespaces:               1
Namespace 1 Size/Capacity:          280,065,171,456 [280 GB]
Namespace 1 Formatted LBA Size:     512
Local Time is:                      Wed Apr 21 00:30:43 2021 BST
Firmware Updates (0x02):            1 Slot
Optional Admin Commands (0x0007):   Security Format Frmw_DL
Optional NVM Commands (0x0006):     Wr_Unc DS_Mngmt
Log Page Attributes (0x02):         Cmd_Eff_Lg
Maximum Data Transfer Size:         32 Pages

Supported Power States
St Op     Max   Active     Idle   RL RT WL WT  Ent_Lat  Ex_Lat
 0 +    18.00W       -        -    0  0  0  0        0       0

Supported LBA Sizes (NSID 0x1)
Id Fmt  Data  Metadt  Rel_Perf
 0 +     512       0         2

=== START OF SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

SMART/Health Information (NVMe Log 0x02)
Critical Warning:                   0x00
Temperature:                        31 Celsius
Available Spare:                    100%
Available Spare Threshold:          0%
Percentage Used:                    0%
Data Units Read:                    58,910 [30.1 GB]
Data Units Written:                 43,994,741 [22.5 TB]
Host Read Commands:                 3,080,964
Host Write Commands:                716,899,877
Controller Busy Time:               199
Power Cycles:                       65
Power On Hours:                     7,947
Unsafe Shutdowns:                   18
Media and Data Integrity Errors:    0
Error Information Log Entries:      21

Error Information (NVMe Log 0x01, 16 of 64 entries)
Num   ErrCount  SQId   CmdId  Status  PELoc          LBA  NSID    VS
  0         21     8       -  0xc00c      -            0     -     -
  1         20     2       -  0xc00c      -            0     -     -
  2         19     3       -  0xc00c      -            0     -     -
  3         18     7       -  0xc00c      -            0     -     -
  4         17     3       -  0xc00c      -            0     -     -
  5         16     7       -  0xc00c      -            0     -     -
  6         15     4       -  0xc00c      -            0     -     -
  7         14     9       -  0xc00c      -            0     -     -
  8         13     2       -  0xc00c      -            0     -     -
  9         12     1       -  0xc00c      -            0     -     -
 10         11     8       -  0xc00c      -            0     -     -
 11         10     2       -  0xc00c      -            0     -     -
 12          9    10       -  0xc00c      -            0     -     -
 13          8    10       -  0xc00c      -            0     -     -
 14          7     1       -  0xc00c      -            0     -     -
 15          6     3       -  0xc00c      -            0     -     -
... (48 entries not read)

[BrusC_Intel · Accepted solution]

Hello, NugentS.

Thank you for posting in the Intel Community Support forums.

I received your thread regarding the errors reported from your Intel® Optane™ SSD 900P, I will be glad to assist you.

If you are referring to the "Error Information Log Entries", those details are informational and not an indication of something wrong happening with the device, it works as a type of log for errors that occurred during internal controller processes.

There do not seem to be critical errors based on that same report, in the following link you can find the attributes and values that we monitor:

- Intel® SSDs: Important SMART Attribute Indicators: https://www.intel.com/content/www/us/en/support/articles/000055367/memory-and-storage.html

- Instructional video: https://www.intel.com/content/www/us/en/support/articles/000057393/memory-and-storage.html

The firmware could be updated to the latest version, from 0325 to 0480, but besides that, I do not see any issues. You can follow the instructions in the video to use the Intel Memory and Storage Tool to perform the update, but this may not be possible if they are used as NAS as the tool cannot detect them.

If you have any questions, please let me know, I will follow up on April 23rd or we can schedule a different date if necessary.

Best regards,

Bruce C.

Intel Customer Support Technician

[NugentS]

At some point I will have to remove the devices and see if I can update them - but in the short term as you say its not possible as the Intel software  won't run on Free-BSD

Thanks for the reply though