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Optane H10 in HP Spectre 360 scrambled during Windows Update. How to retrieve user data?

Jessica_jil
Beginner
‎06-17-2026 04:08 AM
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I have got a replacement SSD in the HP Spectre, but had valuable (unbacked up ) files on the Octane H10 SSD. Is there any way I can access the NAND(?) part to run file retrieval software? "Users" ".doc" etc all appear to be absent so I am hoping that the files are present in some form in the C:\found.000

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IntelSupport
Community Manager
‎06-17-2026 01:44 PM
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Hello Jessica_jil,


Greetings from Intel!

 

The product Intel® Optane™ Memory H10 with Solid State Storage has reached its End of Interactive Support (EOIS). Intel no longer provides technical assistance, but you can continue looking for help from other community users. We recommend you search for an answer to your inquiry in the available self-help resources at Support for Intel® Optane™ Memory H10 with Solid State Storage. More information about the EOIS status of this product is available at End-of-Interactive-Support (EOIS) Announcement for Intel® Optane™ Memory H10 and H20 with Solid State Storage


As a best effort, we recommend you to reach out system vendor for further assistance. Since there is no further scope of support from our end, we are closing this request. Please don’t hesitate to reach out with any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.


Best Regards,

Justin Jose

Intel Customer Support Technician




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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.