Optane disabled after shutting down system

[RCoop4]

Hi there,

My last question seems to have been closed down but unfortunately my issue still so I'm posting again!

I just recently bought a new system which has Optane installed on it (running on a second mechanical drive with an SSD as the main boot drive.) When I ran the setup process it was set up on the second drive with no problems

Similarly, following a system reboot everything was still working fine.

However, if I shut down my system completely and then turn it on again upon logging into Windows the Optane Software will disable optimisation.

This recreates 100% of the time. I'm not sure what could be causing the issue - any help would be greatly appreciated!

[RAJU2529]

please read the following optane memory documents

see system requirements of optane memory visit below site

https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-memory.html

for installation guide , visite below site

https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-memory.html

[JosafathB_Intel]

Hello RCoop4, Thank you for having contacted Intel® Memory & Storage Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[JosafathB_Intel]

Hello RCoop4, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation