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FBrin1
Beginner
2,207 Views

Optane stuck

I installed optane to speed up a disk, not that of the operating system, I activated it and it worked and I turned off the PC; the problem came at the first next start; the PC is stuck and I can not even enter the bios. If I unplug the hdd to which it is associated optane the boot happens normally but obviously I can't see the hdd. If I remove rts and put back ahci the pc works but I can not access the files contained in the hdd D: associated with optane (RAW). Is there a way or a program that resets the HDD to be used without optane or a way to access the files it still contains?

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7 Replies
idata
Community Manager
329 Views

Hi Ryuk,

 

 

Thank you for posting in the Intel® communities.

 

 

There are only two ways to deconcatenate the Intel® Optane™ Memory from the drive. The first one (and recommended one) is through the Intel® Optane™ application in the OS, however according to your description, this is not a possible option as you cannot boot.

 

 

The other option would be from BIOS. You have to search for an option that says "Reset to non Optane" or similar. This option is most likely under Peripherals>Intel(R) Rapid Storage Technology, however it will depend on your specific motherboard.

 

 

Please search for this option in your BIOS. I recommend you to contact your motherboard manufacturer for assistance on where this option is located.

 

 

I can try to help you as well. Please boot your system and run the Intel® System Support Utility (SSU) to collect your system information. Attach the output file in your next response: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Additionally, you can take screenshots of the BIOS options so I can have a better understanding of what you are seeing too. You can take screenshots of the BIOS by pressing F12 or the Print Screen button. You will require a USB Flash memory connected because the images are saved there automatically. Please refer to this site for additional details about this: http://www.unboxingtreatment.com/2018/04/howto-take-screenshot-motherboard-bios.html

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
FBrin1
Beginner
329 Views

I managed to recover the data but I still have the problem: once everything is configured and working if I completely shut down the pc it does not restart and I can not even get to the bios if not detaching the hhd

can my hdd be incompatible with optane? (Seagate ironwolf 8tb)

idata
Community Manager
329 Views

Hi Ryuk,

 

 

It may be possible that your drive is not compatible with the module, but I don't have any way to guarantee you this is indeed the reason.

 

 

At this point, is the module deconcatenated it from the drive?

 

 

Please run the Intel® SSU to collect your system information. I'd like to check if there is something we should pay attention to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Additionally, please take a screenshot of the Disk Management window and also confirm if the drives are using GPT partition style by following these steps:

 

  1. On Disk Management, right click on each disk and select Properties.
  2. Select the tab Volumes from the window that will pop up. Take a screenshot of this output for each drive.
You can open Disk Management by pressing the Windows* key + x, and then selecting Disk Management from the menu that will appear.

 

 

I'll be waiting for your response.

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
idata
Community Manager
329 Views

Hi Ryuk,

 

 

After investigating of any possible issues reported with your drive, I found the following thread where there is a discussion regarding to the Seagate Ironwolf ST8000VN0022 3.5in 8TB drive (I'm not sure if this one is the same model of yours). You can check the discussion here: https://communities.intel.com/thread/113820?start=45&tstart=0 https://communities.intel.com/thread/113820?start=45&tstart=0

 

 

The Intel® Optane™ application reported the drive as unsupported, but it was solved by changing the port the drive was connected to making sure it was a SATA port.

 

 

You might want to try this just to see if you have a different behavior.

 

 

Regards,

 

Diego V.
idata
Community Manager
329 Views

Hi Ryuk,

 

 

Thank you very much for recording the video. It was very useful.

 

 

That's indeed a weird issue. Is there any way you can deconcatenate the module from the secondary drive and download the following tool to collect your system information? This information will help us to see if there is something unusual in the configuration. Please download the tool from this site and run the full report: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

The tool will generate an output file, please attach that file in your response.

 

 

Additionally, please take a screenshot of the Disk Management window and also of the following information:

 

  1. On Disk Management, right click on each disk and select Properties.
  2. Select the tab Volumes from the window that will pop up. Take a screenshot of this output for each drive and include them in your response too.

 

You can open Disk Management by pressing the Windows* key + x, and then selecting Disk Management from the menu that will appear.

 

 

I'll be waiting for your response.

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
idata
Community Manager
329 Views

Hi Ryuk,

Thank you for the information.

From the report and the pictures attached I have noticed the following:

You system drive is missing an unallocated space that should be reserved for the module to work properly. Please check the following document at page 5 for further details about it: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt... https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt...

One way to reserve this space is through the OS installation process, which means you would have to re-install the OS. During the process, you must reserve at least 5MB of unallocated space just as it's explained in the document above.

Additionally, according to the processor and chipset that you are using, you may require a BIOS update to fully support secondary drive acceleration as it is stated here: https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-m... https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-m...

I recommend you to contact your motherboard's manufacturer and confirm if there is any BIOS update available for your system so that you can use the Intel® Optane™ Memory for secondary acceleration, otherwise accelerating the secondary drive may not be a supported feature of your system and that would explain why this issue happens. They can also help you to confirm the BIOS is properly configured so the module can work fine.

From the video you shared previously, it looks like the module works fine and the issue is most likely related to the BIOS settings. Considering your system information, it's probably that you require to update the BIOS.

You can also try to reserve the 5MB of unallocated space at the end of the primary drive as I explained above.

I hope you find this information useful. If you have any doubt, let me know.

Have a nice day.

Regards,

 

Diego V.
idata
Community Manager
329 Views

Hi Ryuk,

 

 

Just wondering if you have any updates about this.

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
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