Community
cancel
Showing results for 
Search instead for 
Did you mean: 
CVale2
Beginner
1,534 Views

Problema configurando optane

Hola quisiera ver la posibilidad de asesoria o ayuda, adquiri recientemente la tarjeta tipo m2 optane de 32 GB, pero al momento de realizar todos los pasos mensionados en la pagina y por el provedor de la tarjeta madre me dice el programa de sptupoptanememory que el bios del equipo no esta bien configurado, es en una tarjeta madre asus z370 gaming, ya tengo la ultima version de bios y sigo el procedimiento mencionado para configurarlo en AHCI pero sigue dandome la mension de que los bios estan mal. que puedo hacer ahi?

0 Kudos
4 Replies
AlHill
Super User
152 Views

Download and run this utility, and attach the results:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Then, one of the Intel support engineers can assist you.

Doc

CVale2
Beginner
152 Views

# SSU Scan Information

Scan Info:

Version:"2.5.0.12"

Date:"08/21/2018"

Time:"00:00:36.1860506"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."

BIOS Mode:"Legacy"

BIOS Version/Date:"American Megatrends Inc. 1002 , 02/07/2018 12:00 a. m."

CD or DVD:"DVD-ROM virtual de Microsoft"

Embedded Controller Version:"255.255"

Platform Role:"Desktop"

Processor:"Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz , GenuineIntel"

Secure Boot State:"Not Available"

SMBIOS Version:"3.0"

Sound Card:"Creative X-Fi Audio Processor (WDM)"

Sound Card:"NVIDIA High Definition Audio"

Sound Card:"Realtek High Definition Audio"

Sound Card:"Corsair Vengeance 1500 Headset"

Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"

Sound Card:"PlayOn Virtual Audio Device"

System Manufacturer:"System manufacturer"

System Model:"System Product Name"

System SKU:"SKU"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"Not Available"

- "NVIDIA GeForce GTX 1060 6GB"

Adapter Compatibility:"NVIDIA"

Adapter DAC Type:"Integrated RAMDAC"

Adapter RAM:"4.00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

Caption:"NVIDIA GeForce GTX 1060 6GB"

CoInstallers:"nvdispgenco6438831.dll,NvGenericCoInstall,nvdispco6438831.dll,NVDisplayCoInstall"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"nvlddmkm.sys"

Driver Date:"11/13/2017 06:00 p. m."

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvlddmkm.sys"

Driver Provider:"NVIDIA"

Driver Version:"23.21.13.8831"

INF:"oem135.inf"

INF Section:"Section136"

Install Date:"Not Available"

Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 1, device 0, function 0"

Manufacturer:"NVIDIA"

Microsoft DirectX* Version:"DirectX 12"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_10DE&DEV_1C03&SUBSYS_37161458&REV_A1\4&2D78AB8F&0&0008"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"119 Hz"

Refresh Rate - Maximum:"119 Hz"

Refresh Rate - Minimum:"49 Hz"

Resolution:"1920 X 1080"

Scan Mode:"Noninterlaced"

Service Name:"nvlddmkm"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"GeForce GTX 1060 6GB"

- "Memory"

Physical Memory (Available):"8.80 GB"

Physical Memory (Installed):"16 GB"

Physical Memory (Total):"15.94 GB"

- "BANK 1"

Capacity:"8 GB"

Channel:"ChannelA-DIMM2"

Configured Clock Speed:"2133 MHz"

Configured Voltage:"1200 millivolts"

Data Width:"64 bits"

Form Factor:"DIMM"

Interleave Position:"First position"

Manufacturer:"Corsair"

Maximum Voltage:"Not Available"

Memory Type:"Unknown"

Minimum Voltage:"Not Available"

Part Number:"CMR16GX4M2C3000C15"

Serial Number:"00000000"

Status:"Not Available"

Type:"Not Available"

- "BANK 3"

Capacity:"8 GB"

Channel:"ChannelB-DIMM2"

Configured Clock Speed:"2133 MHz"

Configured Voltage:"1200 millivolts"

Data Width:"64 bits"

Form Factor:"DIMM"

Interleave Position:"Second position"

Manufacturer:"Corsair"

Maximum Voltage:"Not Available"

Memory Type:"Unknown"

Minimum Voltage:"Not Available"

Part Number:"CMR16GX4M2C3000C15"

Serial Number:"00000000"

Status:"Not Available"

Type:"Not Available"

- "Motherboard"

Availability:"Running or Full Power"

BIOS:"BIOS Date: 07/02/18 16:03:34 Ver: 05.0000C, ALASKA - 1072009"

Caption:"Placa base"

- "Chipset":"Intel(R) 300 Series"

...

idata
Community Manager
152 Views

Hello Kalim87.

 

 

Thank you for contacting Intel Technical Support.

 

 

As we understand you are trying to set up your Intel® Optane™ Memory in your "Asus TUF Z370-PLUS GAMING".

 

 

If we inferred correctly please check the information below based on text file you provided:

 

  • Your BIOS mode is currently setup on AHCI Legacy mode please take into consideration that you need to have your BIOS on UEFI mode to use Optane and your HDDs need to be partitioned on GPT format.
  • We recommend you to reinstall your operating system if possible after changing your BIOS settings.

 

We hope you find this information useful.

 

 

If you need further assistance please do not hesitate to contact us back.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support
idata
Community Manager
152 Views

Hello Kalim87.

 

 

Thank you for having contacted Intel Technical Support.

 

 

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

 

 

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

Reply