Recover information

[HUGITO]

I live in Argentina, and had an Optane solid state 512GB memory intalled in an HP Omen laptop.

The unit cannot be read and was sent to technicians, in order to recover information.  The response was:  Tried to recover data with  Hardware PC-3000 SSD, but it does not support your unit.

Can anybody tell me if in USA or Europe there is hardware and software available to perform this job.

Thank you very much.

Hugo

[Fikri_Intel]

Hi HUGITO,

Thank you for contacting Intel.

We appreciate you reaching out to us regarding the reported issue. Kindly let us know the Optane model for us to verify.

Along with that, for recovery data you may find the below link:

https://www.intel.com/content/www/us/en/support/articles/000006357/memory-and-storage.html

Looking forward to your response.

Regards,

Fikri O.

[Fikri_Intel]

Hi HUGITO,

Good day!

Since we have not seen an update, we will be closing this forum case from our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Fikri O.