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Unable to find Optane module

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I bought a Lenovo 330S about 2 months ago and after upgrading OS unable to find Optane module in BIOS or Disk manager.

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Moderator
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Hi DMeht4,

 

Thank you for posting in the Intel® communities.

 

I understand you are not able to see the module in your laptop after an OS upgrade.

 

If you just upgraded the OS, then the module should still be concatenated with the HDD. In this scenario, it’s expected that the module is not visible as this is the normal behavior once the module is paired with the HDD. You can confirm this by opening the Intel® Optane™ Application or the Intel® RST Application, and check the module’s status.

 

If you on the other hand, performed an OS re-installation, then it’s most likely that the module was not disabled beforehand from the application, so it still have the data from the previous setup. In this scenario, you have to reset the module from BIOS and then configure it again.

 

Anyhow, laptop configurations go beyond of our support scope, and even though your laptop supports the Intel® Optane™ Memory, the manufacturer, in this case Lenovo* should help you to configure again the module in your system because this highly depends on the BIOS status and OS settings.

 

Configuring laptop systems is not the same as Desktop computers. Laptops usually include special features at BIOS and OS level that we are not aware of, so we always recommend to contact the laptop manufacturer to setup the module correctly, especially after an OS re-installation.

 

Having said this, please contact Lenovo* to get better assistance with the configuration. You may also want to post your concern in the Lenovo* forums where you may get assistance from other users with your same laptop model: https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx/bd-p/ll01_en

 

I hope you find this information useful.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

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2 Replies
Highlighted
Moderator
29 Views

Hi DMeht4,

 

Thank you for posting in the Intel® communities.

 

I understand you are not able to see the module in your laptop after an OS upgrade.

 

If you just upgraded the OS, then the module should still be concatenated with the HDD. In this scenario, it’s expected that the module is not visible as this is the normal behavior once the module is paired with the HDD. You can confirm this by opening the Intel® Optane™ Application or the Intel® RST Application, and check the module’s status.

 

If you on the other hand, performed an OS re-installation, then it’s most likely that the module was not disabled beforehand from the application, so it still have the data from the previous setup. In this scenario, you have to reset the module from BIOS and then configure it again.

 

Anyhow, laptop configurations go beyond of our support scope, and even though your laptop supports the Intel® Optane™ Memory, the manufacturer, in this case Lenovo* should help you to configure again the module in your system because this highly depends on the BIOS status and OS settings.

 

Configuring laptop systems is not the same as Desktop computers. Laptops usually include special features at BIOS and OS level that we are not aware of, so we always recommend to contact the laptop manufacturer to setup the module correctly, especially after an OS re-installation.

 

Having said this, please contact Lenovo* to get better assistance with the configuration. You may also want to post your concern in the Lenovo* forums where you may get assistance from other users with your same laptop model: https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx/bd-p/ll01_en

 

I hope you find this information useful.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

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Highlighted
Moderator
28 Views

Hi DMeht4,

 

Considering the information above, I would like to know if there is anything else I can help you with.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

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