As per our translator application we understand that you're having problems installing the Intel® Optane™ Memory software. In order to better assist you we would like the following:
1. A screenshot of the error message.
2. The Optane™ Memory logs found at: C:\Users\[your user name]\Intel\Logs\
3. A screenshot from the Disk Management utility.
4. What is the model of your motherboard?
We look forward to hearing back from you.