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error 0xA0000002

cesar_inga
Beginner
630 Views

tengo el siguiente error 0xA0000002 al instalar SetupOptaneMemory.

he tenido que formatear mi Laptop acer A315-53G-56ZT. según especificaciones tiene memoria de 22Gb = 16 GB Intel OPTANE + 6 GB DDR4.

 

errorerror optane.jpg

 

mis unidadesMEMORI.jpg

0 Kudos
1 Solution
JosafathB_Intel
Moderator
342 Views

Hello, Cesar inga,

 

Thank you for contacting Intel® Memory & Storage Support.

 

As a friendly reminder, our service is provided in English only.

 

As we understand, you need assistance with your Intel® Optane™ Memory installed in your laptop Acer* A315-53G-56ZT. If we infer correctly, please review the following information:

 

 

Drives can use two format types: Basic and Dynamic. The only supported format type is Basic, so if the drive is formatted as Dynamic, the Intel® Optane™ memory won't support it.

 

As per the screenshot you shared with us seems to be that your drive is format is Dynamic and that is the cause for the error that you are experiencing.

 

  • We advise you to contact your PC OEM (original equipment manufacturer) in your case Acer* to get further information on how to set up your BIOS and to get the latest version of the supported software for your laptop to use your Optane memory.

 

If you need further assistance related to your Optane memory after contacting your OEM please do not hesitate to contact us back, we will be more than happy to further assist you in any way we can in our community.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

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4 Replies
cesar_inga
Beginner
342 Views

este es el log

JosafathB_Intel
Moderator
343 Views

Hello, Cesar inga,

 

Thank you for contacting Intel® Memory & Storage Support.

 

As a friendly reminder, our service is provided in English only.

 

As we understand, you need assistance with your Intel® Optane™ Memory installed in your laptop Acer* A315-53G-56ZT. If we infer correctly, please review the following information:

 

 

Drives can use two format types: Basic and Dynamic. The only supported format type is Basic, so if the drive is formatted as Dynamic, the Intel® Optane™ memory won't support it.

 

As per the screenshot you shared with us seems to be that your drive is format is Dynamic and that is the cause for the error that you are experiencing.

 

  • We advise you to contact your PC OEM (original equipment manufacturer) in your case Acer* to get further information on how to set up your BIOS and to get the latest version of the supported software for your laptop to use your Optane memory.

 

If you need further assistance related to your Optane memory after contacting your OEM please do not hesitate to contact us back, we will be more than happy to further assist you in any way we can in our community.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

JosafathB_Intel
Moderator
342 Views

Hello, Cesar inga,

 

I was reviewing your community post and we would like to know if you need further assistance related to your Intel® Optane™ Memory or if we can close this community thread.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

JosafathB_Intel
Moderator
342 Views

Hello, Cesar inga,

 

We were reviewing your community post and we would like to know if you need further assistance related to your Acer* PC with Optane memory or if you OEM (original equipment manufacturer) was able to provide you with support related to your current configuration.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

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