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Every time I try to play a video or audio file, or watch a video on youtube or other websites, I receive the following error message: intel optane(tm) memory pinning unable to load DLL 'iaStorAfsServiceApi.dll' .. I would like to know how to fix this. I have updated every thing I possibly could and the issue has not resolved itself.
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Hello CGawr,
Thank you for contacting Intel® SSD support group.
As we understand, you need assistance with your Intel® Optane™ Memory.
In order to diagnose properly the hardware, please provide us with the following information:
• SSU logs.
1- Go to https://downloadcenter.intel.com/download/25293/
2- Download the software.
3- When finished downloading it, open it
4- Please attach the SSU Log file obtained to your reply.
• A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
We will be looking forward to your reply including this information.
Best regards,
Santiago A.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hi CGawr,
Greetings from Intel® SSD Support.
This is a friendly reminder your case remains open, awaiting for your reply.
Please let us know if you might need further assistance.
Have a nice day.
Best regards,
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel Corporation
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Hi CGawr,
Greetings from Intel® SSD Support.
This is a friendly reminder your case remains open, awaiting for your reply.
Please let us know if you might need further assistance.
Have a nice day.
Best regards,
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel Corporation
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