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i cant find the intel optane app

akama7
Beginner
1,562 Views

Capture.PNGi cant find the intel optane app

If this is the program

It tells me that the chip is not supported

knowing that my cpu core i7 9th gen

 

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1 Solution
JosafathB_Intel
Moderator
130 Views
Hello akama7, Thank you for your reply. We noticed that you have an open ticket with our advanced technical support and we will continue to provide you with service in your other case. Thank you for your patience and understanding. Best regards. Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

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5 Replies
JosafathB_Intel
Moderator
130 Views
Hello akama7, Thank you for contacting Intel® Memory & Storage Support. As we understand you need assistance with the Intel® Optane™ Memory User Interface and Driver for System Acceleration, if we inferred correctly, we will appreciate if you can provide us with the following information. • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
130 Views
Hello akama7, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
130 Views
Hello akama7, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
akama7
Beginner
130 Views

the problem was not solved

"reference to original case"

On Wed, Jan 23, 2019, 05:04 Intel Forums <

supportreplies@intel.com wrote:

JosafathB_Intel
Moderator
131 Views
Hello akama7, Thank you for your reply. We noticed that you have an open ticket with our advanced technical support and we will continue to provide you with service in your other case. Thank you for your patience and understanding. Best regards. Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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