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ababd
Beginner
458 Views

if i re enable a disabled optane memory,will all the data on the disk get earsed? i disabled it to dual boot, as i have dual booted , i need it back. will it affect dual boot?

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JosafathB_Intel
Moderator
66 Views
Hello ababd, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. Please take into consideration the following information: 1. The usage of multiple OS when you are accelerating you HDD is not supported or validated by Intel® since you can experience unknown errors. 2. Based on the Frequently Asked Questions for Intel® Optane™ Memory (https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-m...): Operating System What operating systems does Intel® Optane™ memory support when used for system acceleration? Intel® Optane™ memory requires Windows 10 64-bit to be used as a system accelerator. Is Linux* supported when using Intel® Optane™ memory for system acceleration? No, the accelerated SATA drive must be running Windows 10 64-bit. I intend to have multiple operating systems on my system across multiple drives. Can Intel® Optane™ memory boost the performance of multiple drives? No, Intel® Optane™ memory can accelerate one SATA-based drive. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

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4 Replies
JosafathB_Intel
Moderator
67 Views
Hello ababd, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. Please take into consideration the following information: 1. The usage of multiple OS when you are accelerating you HDD is not supported or validated by Intel® since you can experience unknown errors. 2. Based on the Frequently Asked Questions for Intel® Optane™ Memory (https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-m...): Operating System What operating systems does Intel® Optane™ memory support when used for system acceleration? Intel® Optane™ memory requires Windows 10 64-bit to be used as a system accelerator. Is Linux* supported when using Intel® Optane™ memory for system acceleration? No, the accelerated SATA drive must be running Windows 10 64-bit. I intend to have multiple operating systems on my system across multiple drives. Can Intel® Optane™ memory boost the performance of multiple drives? No, Intel® Optane™ memory can accelerate one SATA-based drive. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

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JosafathB_Intel
Moderator
66 Views
Hello ababd, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
ababd
Beginner
66 Views

thanks, found my solution

JosafathB_Intel
Moderator
66 Views
Hello ababd, Thank you for your reply. As per your consent, this case is now close if you need further assistance please do not hesitate to contact us again. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
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