problem for install intel rapid storage

[moritezza]

hello

my storage was unable to detect at installing windows, and i disabled rapid storage in bios and installed windows 10

now i want install intel rapid storage gen 11 but it show me below error:

do you knew what is error and how i can fix it?

my windows 10 64bit 21H2 (10.0.19044) and laptop is asus x515

Thanks.

[BrusC_Intel]

Hello, moritezza.

Thank you for posting on the Intel Community Support forums.

I received your ticket regarding RST installation, and I will be reviewing this with you.

Please let me know the following:

1. What is the model of your SSD? Is this an Intel Optane drive or a different one?

2. What is the model of your platform/system?

That error message generally means your system is configured in AHCI, which is fine if you don't plan to use Optane Memory or RAID configurations.

Please let me know this information so we can assist you further, and I will follow up on August 23rd just in case.

Regards,

Bruce C.

Intel Customer Support Technician

[BrusC_Intel]

Hello, moritezza.

This post is to follow up on this thread to confirm if you received my previous message

I will follow up one last time on August 28th before closing the thread.

Regards,

Bruce C.

Intel Customer Support Technician

[BrusC_Intel]

Hello, moritezza.

This message is to inform you about the closure of this support ticket.

I previously wanted to obtain more information regarding the Optane Memory you are using and the system so we could provide accurate recommendations to setup your Optane Memory, but there was no response after trying to follow up

The thread will be closed right now, and it will no longer be monitored by Intel support, but if you require any type of assistance from Intel in the future, just open a new thread, or contact us using any of the available support methods:

- https://www.intel.com/content/www/us/en/support/contact-intel.html

Best regards,

Bruce C.

Intel Customer Support Technician