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sga263
Beginner
1,700 Views

"Your system is not intel optane memory ready: No compatible disks for intel optane memory"

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I've problem to setup intel optane memory. This is my spec :

Intel Core i7 8700

Motherboard Gigabyte Z390 AORUS MASTER

32GB RAM

Intel Optane Memory 32GB

4TB sata seageaty exos

 

I attach my system configuration too.

I can not resolve this problem. Please help.

 

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Accepted Solutions
DiegoV_Intel
Moderator
263 Views

Hi sga263,

 

Thank you for posting in the Intel® communities.

 

According to the information provided, I can see that your Intel® Optane™ Memory is indeed recognized by the system but it has a partition (H:) so it’s recognized as a regular drive. You have to clean the module’s data in order to set it up correctly.

 

Additionally, I can also see that your primary drive has multiple partitions besides the C: partition. I’m not sure if you will be able to setup the module and paring it with your primary drive if you have the other partitions. I haven’t tested a configuration like this so I’m not sure about the proper functionality. You can try it, but keep in mind that it may be possible that you will have to delete those partitions too if the issue is still happening.

 

Anyhow, please try first cleaning the Intel® Optane™ Memory data by following this process:

 

  1. Open the command prompt as Administrator.
  2. Run the command diskpart.
  3. Run the command list disk. Please take note of the ID associated to the Intel® Optane™ Memory.
  4. Run the command select disk <ID>. Make sure to use the ID from previous step.
  5. Run the command clean all. This will start the cleaning process on the Intel® Optane™ Memory. The process will delete all data so make sure you are selecting the correct unit.

 

Once the process is complete, please try to setup the module again from the application.

 

I’ll be waiting for your response.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

6 Replies
RAJU2529
New Contributor III
263 Views

​For installing optane memory software, read the pdf file which can be download from intel site

https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt...

 

Secondary/Data SATA Drive Acceleration with Intel® Optane™ Memory

https://www.intel.com/content/www/us/en/support/articles/000027987/memory-and-storage.html

 

Intel optane memory software 16.8.0.1000 direct download link from intel website

https://downloadmirror.intel.com/28400/eng/SetupOptaneMemory.exe

 

Error message getting while enabling or disabling optane memory

https://www.intel.com/content/www/us/en/support/articles/000024113/memory-and-storage/intel-optane-m...

 

For paltform supported chipset and intel processors link

https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-m...

 

intel optane memory installation video link

https://www.intel.com/content/www/us/en/support/articles/000023845/memory-and-storage/intel-optane-m...

 

intel optane memory configuration video link

https://www.intel.com/content/www/us/en/support/articles/000023853/memory-and-storage/intel-optane-m...

 

intel optane memory disabling video link

https://www.intel.com/content/www/us/en/support/articles/000024626/memory-and-storage.html

 

Pinning a File, Folder, or Application for System Acceleration with Intel® Optane™ Memory

https://www.intel.com/content/www/us/en/support/articles/000028779/memory-and-storage.html

 

What Software Enables Acceleration with Intel® Optane™ Memory?

https://www.intel.com/content/www/us/en/support/articles/000024385/memory-and-storage.html

DiegoV_Intel
Moderator
264 Views

Hi sga263,

 

Thank you for posting in the Intel® communities.

 

According to the information provided, I can see that your Intel® Optane™ Memory is indeed recognized by the system but it has a partition (H:) so it’s recognized as a regular drive. You have to clean the module’s data in order to set it up correctly.

 

Additionally, I can also see that your primary drive has multiple partitions besides the C: partition. I’m not sure if you will be able to setup the module and paring it with your primary drive if you have the other partitions. I haven’t tested a configuration like this so I’m not sure about the proper functionality. You can try it, but keep in mind that it may be possible that you will have to delete those partitions too if the issue is still happening.

 

Anyhow, please try first cleaning the Intel® Optane™ Memory data by following this process:

 

  1. Open the command prompt as Administrator.
  2. Run the command diskpart.
  3. Run the command list disk. Please take note of the ID associated to the Intel® Optane™ Memory.
  4. Run the command select disk <ID>. Make sure to use the ID from previous step.
  5. Run the command clean all. This will start the cleaning process on the Intel® Optane™ Memory. The process will delete all data so make sure you are selecting the correct unit.

 

Once the process is complete, please try to setup the module again from the application.

 

I’ll be waiting for your response.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

DiegoV_Intel
Moderator
263 Views

Hi sga263,

 

I would like to know if you have any updates about this.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

sga263
Beginner
263 Views

Hi Diego,

 

Thank's for your attention and solution.

After i try clean all, disk intel optane memory, clean disk primary drive and reinstalling windows. And than install Intel optane memory driver,

now my intel optane memory it's work.

 

Btw there's no problem primary drive with multiple partitions. I'm still using three partitions.

 

Thank's for your help.

 

Rgrds,

Sga263

 

sga263
Beginner
263 Views

Hi @RAJU2529​ 

 

Thank's for your reference link. I've learn more.

My intel optane memory now it's work.

 

Thank's

DiegoV_Intel
Moderator
263 Views

Hi Sga263,

 

That’s great!

 

Thanks for sharing your results and for confirming the module is up and running.

 

If you ever have another issue or concern about the Intel® Optane™ Memory, feel free to post a new thread. We’ll try to help you in any way we can.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation