Hi TeresaAnn,
Thank you for contacting Intel.
We appreciate you reaching out to us regarding the reported issue.
Please be informed that the Intel® Optane™ Persistent Memory 100 Series and the associated spare parts and accessories have been discontinued. This email is to inform you that the support for the said products has been switched to self-service support.
The available self-service support options include:
# Technical support content available online
# Discontinued products could be under warranty. Submit warranty service through the Warranty Center (supporttickets.intel.com).
# Support and services for the Intel® Partner Alliance partners through the Intel® Partner Alliance support site (https://www.intel.com/content/www/us/en/secure/partner-alliance/overview.html)
# Help from other users in the Intel Support Community (https://community.intel.com/)
We no longer respond to telephone, chat, community support forum, or email inquiries for self-service products.
For more details regarding your issue, please refer to the article below:
https://www.intel.com/content/www/us/en/support/articles/000032860/memory-and-storage/intel-optane-persistent-memory.html
Since there is no further assistance we can provide for this, we will proceed with the case closure at our end.
It is our pleasure to continue to serve you with the next generation of Intel innovation at Intel.com. Thank you for using Intel products and services.
Regards,
Fikri_Intel
