Optane DC Persistent Memory firmware for Apache Pass

[LyleEpstein]

Hi. I am an Intel Partner and I have an Intel S2600WFT server board with firmware 17 (last one released when discontinued)  with four Intel® Optane™ DC Persistent Memory modules  Apache Pass (≈126 GiB each). They are currently running firmware 01.02.00.5446 and ipmctl 1.x.

When enabling 2LM Memory Mode under Windows Server Datacenter 2025, the system experiences a BSOD (storport.sys).  When configuring PMem for 2LM Memory Mode (MemoryMode=100), the server BSODs on boot.

Crash dump shows storport.sys fault during early initialization.

BIOS set to Volatile Memory Mode → 2LM.

Reverting to 1LM (DRAM only) boots fine.

I need the latest 02.x firmware for these PMem DIMMs and the matching ipmctl 2.x Windows package, which Intel documentation indicates resolves this known issue.

 These are the current specs of my Intel Server S2600WF L9 build.

S2600WFT

2 Intel(R) Xeon(R) Gold 6230 CPU

Memory:192 GB DDR4 DRAM (standard DIMMs)

4 × Intel® Optane™ DC Persistent Memory DIMMs, 126 GiB each (≈504 GiB total)

DimmID | Capacity | HealthState | ActionRequired | LockState | FWVersion

0x0001 | 126.4 GiB | Healthy | 0 | Disabled | 01.02.00.5446

0x0101 | 126.4 GiB | Healthy | 0 | Disabled | 01.02.00.5446

0x1001 | 126.4 GiB | Healthy | 0 | Disabled | 01.02.00.5446

0x1101 | 126.4 GiB | Healthy | 0 | Disabled | 01.02.00.5446

Memory Resources:

Capacity=505.6 GiB

MemoryCapacity=0.0 GiB

AppDirectCapacity=504.0 GiB

UnconfiguredCapacity=0.0 GiB

InaccessibleCapacity=1.6 GiB

ReservedCapacity=0.0 GiB

Please provide:

Latest Intel® Optane™ DC Persistent Memory Firmware (02.x branch) for Apache Pass DIMMs.

Matching ipmctl 2.x Windows package (management tool + driver).

This firmware/tool combination is documented to resolve 2LM boot issues on modern Windows Server kernels.

You can email me or PM me if you need my partner # or anything else.

 Thank you,

Lyle Epstein

[IntelSupport]

Hi LyleEpstein,

Greetings for the day!

Thank you for trusting Intel with your business. As with all good things, your product has reached the end of its interactive technical support life. However, you can find Intel® Optane™ Persistent Memory 100 Series recommendations at Intel Community forums and additional information at the Discontinued Products website. It is our pleasure to continue to serve you with the next generation of Intel innovation at Intel.com.

You can also refer to the below links for your reference:

Intel® Optane™ Persistent Memory 100 Series

For IPMCTL to configuring and managing Intel® Optane™ Persistent Memory modules:

GitHub - intel/ipmctl

Regards

Jerome

Intel Customer Support Technician

[LyleEpstein]

Hello Jerome,

With all good things and good companies, there are strong partnerships that organizations like to maintain. We have one of those with Intel. I am already bound by an NDA, and there should be no reason I can't escalate this case to someone else in a position to provide a link to firmware that was publicly released and then removed from Intel's site. Could you please escalate this to a higher-level colleague who can respect our relationship and assist an Intel Partner of over 30 years? I would truly appreciate that.

Additionally, the IPMCTL link you provided is for version 1.0, but I need 2.x, which is required for the 2.x firmware. You can refer to internal Article ID: 000032996 for guidance. Unfortunately, I am unable to discuss further on public forums due to my NDA with Intel. Please review the TA articles titled "Optane DC Persistent Memory firmware release notes 02.x Apache Pass," "Persistent Memory Known Issues 2LM," and "Improved stability in Memory Mode (2LM) on Microsoft Windows Server." This should help you understand why I am requesting these files.

Lyle Epstein

Kortek Solutions

[Dineshbabu]

Hi LyleEpstein,

Greetings for the day!

We sincerely apologize. The product has reached the end of its interactive technical support life. However, you can find Intel® Optane™ Persistent Memory 100 Series recommendations at Intel Community forums and additional information at the Discontinued Products website. It is our pleasure to continue to serve you with the next generation of Intel innovation at Intel.com.

Since the product is End of Interactive Support, we are closing this request. Please don’t hesitate to reach out with any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Regards,

Dinesh

Intel Customer Support Technician