Repeated error message

[EllaSen]

Can you assist in resolving a pop-up error message citing that disks are at risk? The system is not Intel Optane ready/there are no valid disk pairs in your system.  Have run downloads and systems are up to date.

Thanks

[AlHill]

Show us a picture of the popup.

And, if the disks are at risk, you should create a backup.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[EllaSen]

Here is a screenshot and my files are all backed up on OneDrive. 

[AlHill]

If the SMART event/data is telling you there is a problem with a disk, I would pay attention to it, like replacing the drive.

For your next photo, click "more info" and post it.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[BrusC_Intel]

Hello, @EllaSen.

Thank you for posting on the Intel Community Support forums.

As AlHill mentioned, it is recommended to back up your information and confirm if there is a problem with the drive, and I would like to add some information.

There is currently an error message showing up in some systems that have the Intel Optane Memory and Storage Management software but do not have an Intel Optane Memory installed; this is because the tool will indicate there are no valid disk pairs and consider this an error with one of the drives.

Please review the following article to determine if your system has an Optane Memory or not, and if it does not have one, you can simply disable the notifications with the instructions found in the same article, this way the message will stop bothering you:

- https://www.intel.com/content/www/us/en/support/articles/000090028.html

After that is done, you can use the tools provided by the system manufacturer or the manufacturer of the SSD to check the drive's health, just in case you want to confirm there are no problems with the unit.

If you need help with any of these steps, please feel free to contact us via live support (phone or chat) and request remote assistance from one of my colleagues, M-F from 8am to 6pm (MT), and we will be happy to help:

- https://www.intel.com/content/www/us/en/support/contact-intel.html

I will follow up on April 21st.

Regards,

Bruce C.

Intel Customer Support Technician

[BrusC_Intel]

Hello, EllaSen.

I wanted to follow up on this community thread to check if I can help you with anything else.

The thread will be closed on April 26th if there is no confirmation about further assistance being required.

Regards,

Bruce C.

Intel Customer Support Technician

[BrusC_Intel]

Hello, EllaSen.

This message is to inform you about the closure of this support thread.

I previously shared some details on how to confirm if there was a problem with the SSD and also how to take care of the error message, but there was no response from your part after trying to follow up, and further assistance was no requested.

The thread will be closed right now and it will no longer be monitored by Intel support. If you require any type of assistance from Intel in the future, please open a new thread, or contact us using any of the available support methods:

- https://www.intel.com/content/www/us/en/support/contact-intel.html

Best regards,

Bruce C.

Intel Customer Support Technician