Cannot optimize drive (using Trim functionality): "Error: The Intel SSD Optimizer encountered an error (10/106). Reboot and try again."

[RPaul12]

Intel Solid State Drive Toolbox Version 3.5.12.

Intel SSD Optimizer error "...(10/106)".

Reboot, update and reinstallation do not solve error.

[BrusC_Intel]

Hello, RPaul12.

Good day,

Thank you for contacting the Intel Community Support.

I checked your ticket regarding the error with Intel SSD Toolbox while trying to optimize, I will be glad to assist you.

Please let me know the following:

1. What is the model of the SSD?

2. Have you tried other Intel drives?

3. What version of Windows do you have?

4. How are you connecting the drive to the system?

5. Have you tried using the previous version of Toolbox (3.5.11)?: https://downloadcenter.intel.com/download/28808/Intel-Solid-State-Drive-Toolbox

I hope to hear from you soon.

Best regards,

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

[RA1N_7246]

Hello, I got the same problem and here's my Information(Chinese):

[RPaul12]

(1) Intel SSD 750 Series 400GB.

(2) I have not tried other Intel drives.

(3) Windows 10 Home 10.0.19041 Build 19041

(4) PCIe

(5) I have tried the previous version of Toolbox (3.5.11).

(6) O&O Defrag Progressional Edition "Optimize SSD with TRIM" appears to terminate successfully.

[BrusC_Intel]

Hello, RPaul12.

Good day,

Thank you for the response and for all the information.

I tested one of our Intel® SSD 750 Series (400GB, 1/2 Height PCIe 3.0 x4, 20nm, MLC) in a local machine:

• Motherboard GA-H270-Gaming 3
• Clean Windows 10 Home (64 bit) installation
• Intel SSD 520 2.5 (240GB for the OS)

Connected the drive directly to the computer, installed Toolbox, updated the firmware, installed the latest Intel Client NVMe driver and ran the optimizer without problems, I also tested using an existing Windows 10 Pro system, so this seems to be an isolated issue.

Can you try one more time after installing the latest Intel Client NVMe driver?:

• Download: https://downloadcenter.intel.com/download/29172/Client-NVMe-Microsoft-Windows-Drivers-for-Intel-SSDs

Since the other tool completed the task successfully, have you tried to run it again using Toolbox?

I can also try to look further into this or submit the report regarding the error. I would need the following for that:

• Full system report using Intel SSU: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• SMART report generated using Intel SSD Toolbox

Best regards,

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

[RPaul12]

I run "Intel® Driver & Support Assistant" regularly. I ran the suggested link again (system is up to date).

The SMART report is attached. The SSU report will be attached following this message (as I cannot attach 2 files).

The SSD Optimizer worked when the SSD was first installed - I have apparently done something that broke it.

I continue to try the SSD Optimizer without success.

*** I am very pleased with your response and support ***

*** Note that this is an older computer system and I am not very concerned about solving this particular problem ***

*** I am confident this SSD will continue to surpass my expectations ***

Thank you for exploring this problem, but perhaps it should not be a priority since it is apparently a very uncommon error.

(I think of it as more of a curiosity of how I could possibly break it!)

Thank you.

[RPaul12]

SSI report attached...

[RPaul12]

"SSU" was attached in previous correspondence.

FYI, Windows 10 "Optimize Drives" reports trim successful also.

[BrusC_Intel]

Hello, RPaul12.

Thank you very much for the response and for all the information.

I checked the SMART report just in case and all the parameters are fine, there are no errors or alerts.

What I can do right now is submit the report of the error, in case we get other reports about the same problem using this or other drive models, making sure it's at least documented.

If you have other questions or concerns and I can be of assistance, just let me know.

Regards,

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

[RPaul12]

Thank you once again for looking at this non-critical error!

[BrusC_Intel]

Hello, RPaul12.

Thank you for taking the time to provide all the information and details for the report.

If you require any type of assistance from Intel in the future, you can always contact us back.

Best regards,

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel