INTEL 600P/760P when running shutdown & reboot

[anitawang]

Hi!

I'm seeing some issues with INTEL 600P/760P when running shutdown & reboot

Seems that device with occur TS2 timeout and back to drop.

Is this something that can be solved by SSD FW update or such?

[BrusC_Intel · Accepted solution]

Hello, anitawang.

Thank you for posting on the Intel Community Support Forums.

I received your thread regarding those particular SSD models, and I will be providing you some information.

Intel®’s NAND Solid State Drive business was acquired by SK Hynix in November of 2020 and is now Solidigm™. Starting on October 1, 2022, all Technical and Warranty Support for NAND SSD products is provided directly by Solidigm™.

Please contact Solidigm Support directly at https://www.solidigm.com/support.html 

That being said, I will proceed to close this thread since there is not additional information/support we can provide, but if you require any type of assistance from Intel in the future, please open a new thread, or contact us using any of the available support methods:

- https://www.intel.com/content/www/us/en/support/contact-intel.html

Best regards,

Bruce C.

Intel Customer Support Technician