Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool
Announcements
FPGA community forums and blogs on community.intel.com are migrating to the new Altera Community and are read-only. For urgent support needs during this transition, please visit the FPGA Design Resources page or contact an Altera Authorized Distributor.
484 Discussions

Intel SSD Toolbox Diagnostic Scan Failed

CSant9
Beginner
‎10-26-2018 07:05 AM
2,557 Views

Good morning, I have the same problem, could you help me solve it?

Best regards

Carlos Santos

0 Kudos

Link Copied

2 Replies
idata
Employee
‎10-26-2018 09:47 AM
1,201 Views

Hi Carlos,

 

 

Thank you for posting in the Intel® communities.

 

 

Could you please run the Intel® SSD Toolbox to get the SMART report and export it in a file?

 

 

The tool can be downloaded from the following site: https://downloadcenter.intel.com/download/28234/Intel-Solid-State-Drive-Toolbox?product=80096

 

 

Please attach the file in your next response so that we can review the drive's status.

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
0 Kudos
Copy link
idata
Employee
‎11-01-2018 12:58 PM
1,201 Views
In response to idata

Hello VIMANSCA,

 

 

Thank you for having contacted Intel Technical Support.

 

 

We noticed that you currently have an open case that is related to the same question and is being handled by a different department of support.

 

 

We will continue providing you with support on your other case and we will proceed to mark this community post as answered.

 

 

Thank you for your patience and understanding.

 

 

Best regards,

 

 

Josh B.

 

Intel® Customer Support Technician

 

Under Contract to Intel Corporation

 

In response to idata
0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.