Issue update firmware with isdct in ESXi (3.0.19)

[SSand22]

Hi,

Have issues with upgrading firmware on these disks

HDS-I2T0-SSDSC2KB038T8

HDS-IUN0-SSDPE2KE016T8

In ESXi.

Whatever I use isdct for it shows No Result.

Downloaded Data Center Tool from here:

https://downloadcenter.intel.com/download/28639/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-

The disk are connected to an HBA - AOC-S3008L-L8E, and ESXi VSAN have problem seeing the disks

Only when I try to use isdct.

Have also tested to clean partition and detach the disk from VSAN, but still no luck.

What can I do to update firmware on my disks?

[Santiago_A_Intel · Accepted solution]

Hi SSand22,

Thank you for contacting Intel® SSD support group with your request for information on the Intel® SSD Data Center Tool (Intel® SSD DCT).

With the information provided, please check on our comments below:

Please confirm if your Intel® SSDs are connected direct to the motherboard; otherwise, it might not be seen by Intel® SSD DCT. Please see page 10, point 1.3, note 3 of Intel® SSD Data Center Tool (Intel® SSD DCT) User’s guide, you can download it from following link:  https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_User_Guide.pdf

Please note, Intel® SSD DCT ESXi Offline Bundle isn't VMware* Partner Verified and Supported. The package is available as unsigned. Signed ESXi build will be posted within a few weeks’ time, currently there’s no ETA available; please make sure you’re downloading the latest version from this link: https://downloadcenter.intel.com/download/28639/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87278     

For further information on the latest software version, please refer to the following link, to check on the release notes: https://downloadmirror.intel.com/28639/eng/Intel_SSD_Data_Center_Tool_3_0_19_Release_Notes.pdf

VMware has confirmed its compatibility is verified with a variety of Intel® SSDs, please check if your SSDs are listed on the following link: https://www.vmware.com/resources/compatibility/search.php?deviceCategory=ssd&details=1&vsan_type=vsanssd&ssd_partner=46&vsanrncomp=true&page=1&display_interval=500&sortColumn=Partner&sortOrder=Asc&bookmark=1 also, please check if the installed release on your system is the supported release, as per VMware’s recommendation for the actual drives installed.

In case you might need further assistance with your ESXi compatibility and hardware/software validation; you might want to open a support ticket, directly with VMware*.

We are looking forward to your reply. We will be more than happy to help you in any way we can.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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[Santiago_A_Intel]

Hi SSand22,

Greetings from Intel® SSD Support Group.

This is a friendly reminder, you case remains open, awaiting for your kind reply.

If there is anything else we can help you with, please let us know.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[SSand22]

Thanks for you answer.

We will look into this, when we have the time.

Have a nice day!

[Santiago_A_Intel]

Hi SSand22,

Greetings from Intel® SSD Support Group.

Thank you for your reply; we’ll be touching base with you next Monday, in order to get additional news from your end.

If there is anything else we can help you with, please let us know.

Best regards;

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi SSand22,

Greetings from Intel® SSD Support Group.

As indicated, this is a courtesy message touching base with you; might you have any comments, please let us know.

We will keep your case open, awaiting for your kind reply.

If there is anything else we can help you with, please let us know.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi SSand22,

Greetings from Intel® SSD Support Group.

This is a friendly reminder, you case remains open, awaiting for your kind reply.

If there is anything else we can help you with, please let us know.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[SSand22]

Hi,

We have got the information we needed, and thank you for your time.

Have a nice day!

[Santiago_A_Intel]

Hi SSand22,

Thank you for your reply to Intel® SSD Support Group.

As per your response, please be aware this ticket is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation