Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool
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Nand drives could'nt be located

HykeemRWells
Beginner
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The drives are in the hands of Intel. I received a note stating they could not locate our product. For the record it is in the hands of Intel. You can locate it on the intel website under support for omnipath frabric units. I spoke with Cornelis company and they stated they will offer support for our products.

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BrusC_Intel
Moderator
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Hello, HykeemRWells.


Thank you for posting on the Intel Community Support forums for Intel® Optane™ SSD.


I received your ticket regarding a problem with some NAND SSD, and I would like to share the following.


Intel®’s NAND Solid State Drive business was acquired by SK Hynix in November of 2020 and is now Solidigm™. Starting on October 1, 2022, all Technical and Warranty Support for NAND SSD products is provided directly by Solidigm™.


Please contact Solidigm Support directly at: https://www.solidigm.com/support.html


I will proceed to close this community thread, but if you need any type of assistance from Intel in the future, you can always contact us back via any of the available support methods: https://www.intel.com/content/www/us/en/support/contact-intel.html#support-intel-products


Best regards,


Bruce C.

Intel Customer Support Technician


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