SSD detected as 27GB Optane Memory instead of 512GB SSD on Laptop use Intel Optane Memory "HP Omen "

[Mnabrisi]

Hello,

I’m having a serious issue with my HP Omen 15-Ek0013ne laptop storage configuration.
My laptop originally came with a 512GB SSD + 32GB Intel Optane Memory hybrid drive setup. Everything worked fine until recently when an application crashed, which caused Windows to crash as well.

After the crash, I attempted to reinstall Windows 10. However, during the installation process, only one drive of 27GB appears instead of my usual 512GB SSD. Based on my research, it seems that the Optane Memory (32GB) is currently active, while the 512GB SSD portion is disabled or hidden.

I’ve searched online and found some potential solutions involving BIOS/UEFI settings, but many of the required options (such as disabling Optane, switching to AHCI, etc.) are not available in the HP Omen UEFI interface.

To troubleshoot further, I also:

1. Installed a new M.2 SSD and successfully installed Windows 10 on it.

2. Reinserted the original Intel Optane/SSD module as a secondary drive.

   • However, it still only shows 27GB total capacity, instead of 512GB.

3. Tried installing Intel RST and Intel Memory and Storage Tool, but neither was able to restore or recognize the full 512GB capacity.

4. My old crashed Windows installation is still on that Intel Optane SSD (previously the C: drive).

Goal:
I would like to restore my original 512GB SSD capacity and disable the Optane acceleration mode so I can reuse the drive as a normal 512GB SSD, The most important is to restore the Data on 512GB SSD.

System Information:

• Model: HP Omen 15-Ek0013ne

• Original Storage: 512GB SSD + 32GB Intel Optane Memory

• Current Issue: Drive detected as 27GB instead of 512GB

• OS: Windows 11

• Intel MAS Output: Shows only Optane module (27GB)

Requested Assistance:
Please guide me on how to completely reset or reconfigure the Intel Optane Memory module to recover access to my 512GB SSD, or recover the data on the 512GB SSD . If a firmware or low-level reset tool is needed, I’d appreciate detailed steps.

Thank you,

   

[Sachinks]

Hello Mnabrisi,

Greetings!

Thank you for posting in Intel community Forum.

Based on your inquiry, we understand that your SSD is getting detected as 27GB Optane Memory instead of 512GB SSD. We are sorry for the inconvenience this is causing you.

Thank you for providing the details and the screenshots.

In order to check this further kindly provide us the below details.

1) Kindly confirm if the original 512GB SSD + 32GB Intel Optane Memory came along with the HP laptop or was it manually added?

2) Kindly provide us the pictures SSD and the Optane memory with the badge details visible so that we can verify the hardware details.

Regards,

Sachin KS

Intel Customer Support Technician

[Mnabrisi]

Hello Sir,

Yes, the SSD came pre-installed with my HP Omen laptop.

Here are the pictures you requested.

 

 

[vish1]

Hello Mnabrisi,

Greetings!!

Thank you for sharing the details.

As you confirmed that the SSD came pre-installed with system( HP Omen 15-Ek0013ne). As the product(512GB SSD Intel Optane Memory) was purchased from one of our OEM partners which are pre-installed, we kindly advise you to contact the OEM's support team for assistance. 

As a best-effort recommendation, we request you to refer to the below HP link and follow the guidelines provided:

HP link

Please review the information and follow the recommendations mentioned in the article. If you still having concern we request you to reach out OEM (HP) for further assistance.

Best Regards,

Vishal Shet P

Intel Customer Support Technician

[Mnabrisi]

Hello vish1

Thank you for your response.

I would like to inform you that I have already posted my issue on the HP Support Community. Here is the link to my post.

Unfortunately, the suggestions provided there did not resolve the problem.
I also followed all the steps and recommendations mentioned in the HP link you shared, but that did not work either.

Since the SSD is manufactured by Intel, I reached out here hoping to get some assistance directly from intel support.
At the very least, I would appreciate any guidance on how I can recover or retrieve my data from the SSD if possible.

Thank you for your time and support.

[Sachinks]

Hello Mnabrisi,

Greetings!

Thank you for your reply. We are sorry to know that the suggestions provided by HP did not resolve the issue.

Please note that the product Intel® Optane™ Memory with Solid State Storage has reached its End of Interactive Support (EOIS). Intel no longer provides technical assistance, but you can continue looking for help from other community users. More information about the EOIS status of this product is available at End-of-Interactive-Support (EOIS) Announcement for Intel® Optane™ Memory H10 and H20 with Solid State Storage.

Also, from the images shared we see that this Optane SSD is an HP OEM part as mentioned in the part number : HP L48338-002. So we request you to check this with them directly as they will be the best team to assist you with this.

Also, regarding the data recovery, unfortunately we don't provide data recovery services from our end.

For the data recovery, you can try contacting any of the 3rd party services as suggested in the below link.

Link : https://www.intel.com/content/www/us/en/support/articles/000006357/memory-and-storage.html

Thank you for using Intel products and services.

Regards,

Sachin KS

Intel Customer Support Technician