Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool

Ssd detection

Divyesh123
Beginner
1,283 Views
Ssd not detected at 1stpower on , ssd detect after restart please let me know if you have any further information
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3 Replies
BrusC_Intel
Employee
1,249 Views

Hello, Divyesh123.


Thank you for posting on the Intel Community Support forum.


I received your ticket regarding this particular SSD behaviour, we apologize for the inconvenience and I will be assisting you with this.


Please let me know the following:


  1. What is the model of the SSD?
  2. What is the model of the system/motherboard?
  3. What operating system is being used?
  4. ow is the drive being connected to the system?


I will follow up March 3rd in case additional time is required.


Regards,


Bruce C.

Intel Customer Support Technician


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Edwin_A_Intel
Moderator
1,210 Views

Hello, Divyesh123.


I wanted to follow up on this community thread to check if you had any questions regarding my previous message.


If I can help you in any way, please let me know, and I will follow up again on November 8th before closing the thread.


Regards,


Edwin A.

Intel Customer Support Technician.


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BrusC_Intel
Employee
1,159 Views

Hello, Divyesh123.


This post is to inform you about the closure of this community thread.


I previously tried to obtain more information order to troubleshoot the issue, but there was no response after trying to follow up.


This thread will be closed right now, and it will no longer be monitored by Intel support, but if you require any type of assistance from Intel in the future, just open a new thread, or contact us using any of the available support methods:

- https://www.intel.com/content/www/us/en/support/contact-intel.html


Best regards,


Bruce C.

Intel Customer Support Technician


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