Warranty - Datacenter SSD's - SMART Values

[AOber4]

Hello,

i used the search and found the following Topics:

https://forums.intel.com/s/feed/0D50P0000490OpfSAE

https://www.intel.com/content/www/us/en/support/articles/000023512/memory-and-storage/data-center-ssds.html

We have arround 40 Intel D3-S4510 1.92TB in use and monitore the SMART value from the beginning.

After now 5 months of use we see on some disks some SMART values increasing.

• Erase Fail Count
• End-to-End Error Detection Count
• Uncorrectable Error Count
• Re-allocated Sector Count
• Program Fail Count

The disks are all "working" but you know there is a difference between broken and ... broken.

I would like to know which SMART Attribute Raw-Value a SSD must have so that the warranty team will replace a disk.

Thank you

[Santiago_A_Intel · Accepted solution]

Hi AOber4;

Greetings from Intel® SSD communities.

As per your request, Limited Warranties for Intel® Solid State Drives and Modules coverage is being detailed in the following link: https://www.intel.com/content/www/us/en/support/articles/000005861/memory-and-storage.html

In reference to Warranty for Intel® SSD Data Center Family, please follow this link: https://www.intel.com/content/www/us/en/support/articles/000020953/memory-and-storage/data-center-ssds.html

Don’t hesitate to contact us in case you might have any additional inquires.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel