Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool

intel ssd tolbox 3.4.0 not install

idata
Employee
1,708 Views

Hello! Windows 10 Pro 32-bit not install Intel SSD Toolbox 3.4.0 (3.3.7 install no problem). When installing, the computer restarts. Log in attach.

0 Kudos
1 Solution
idata
Employee
790 Views

Hello Zargorsky61,

 

 

We understand you are unable to install the Intel® Solid State Drive Toolbox in your Windows® 10 Pro 32bit. We would like to let you know that it should work fine as this version of OS was tested, but checking the log file you attached, we can noticed that the failure is happening on the install of the Visual Studio 2015 redistribution package.

 

For that, we would like you to try the following:

 

 

-Go to the control panel and access programs and features

 

-Look for Visual Studio 2015, select it and click repair

 

 

Once you do that, it is highly recommended to verify if the system have the latest updates installed, by running Windows* updates.

 

 

Could you please as well provide us the full computer specs you have? (Computer brand/model, motherboard, BIOS version, SSD model, RAM, etc)

 

 

Regards,

 

NC

View solution in original post

0 Kudos
3 Replies
idata
Employee
791 Views

Hello Zargorsky61,

 

 

We understand you are unable to install the Intel® Solid State Drive Toolbox in your Windows® 10 Pro 32bit. We would like to let you know that it should work fine as this version of OS was tested, but checking the log file you attached, we can noticed that the failure is happening on the install of the Visual Studio 2015 redistribution package.

 

For that, we would like you to try the following:

 

 

-Go to the control panel and access programs and features

 

-Look for Visual Studio 2015, select it and click repair

 

 

Once you do that, it is highly recommended to verify if the system have the latest updates installed, by running Windows* updates.

 

 

Could you please as well provide us the full computer specs you have? (Computer brand/model, motherboard, BIOS version, SSD model, RAM, etc)

 

 

Regards,

 

NC
0 Kudos
idata
Employee
790 Views

Thank you! The problem was in MS Visual C++ 2015 Redistributable (x86) 14.0.23026. After removing this package, Intel SSD Toolbox 3.4.0 has been successfully installed.

0 Kudos
idata
Employee
790 Views

Hi Zargorsky61,

 

 

We are glad to hear that it worked just fine after removing the package. In case you need further assistance please let us know.

 

Have a nice week.

 

 

Regards,

 

NC
0 Kudos
Reply