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Sorry for my English and maybe the location of the problem, but i didn´t found any other similar related to the Audio Driver. For a problem with my headseat microphone i installed by mistake the Windows 10 Driver (because the name of the file said "Win10_Win11" and now my pc can´t find my sound device. I wanted to download the windows 11 version but the link is down and not available.... why???? I don´t know what to do!
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I got the same issue, it was 2 days ago when I updated my laptop, but now, it doesn't recognize my built-in audio, it says no audio device found, huhuhu
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Hi Caezzzita,
Kindly note that the your request is not under the scope of Intel® QuickAssist Technology (Intel® QAT).
Before I proceed in assisting you, please note that this is an OEM device, I will try to assist you with general troubleshooting steps even if it’s something not traditionally covered in our support. However, if the issue still persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.
1. May I know if you are using a desktop or a laptop? If you are using a laptop, may I know it's brand and model?
2. What is the brand and model of the headset that you've installed?
Kratus19 and Kevinss, it would be best to your own forum thread. Please note that the
Regards,
Ernesto C.
Intel Customer Support Engineer
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Hi Caezzzita,
I would like to follow-up on my previous post.
Kindly advise if you need more time to answer?
Regards,
Ernesto C.
Intel Customer Support Engineer
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Hi Caezzzita,
This would be my last follow-up on this case. I'll go ahead and proceed to close this case now.
Feel free to open a thread if you need further assistance or contact us using the following link
Intel Customer Support: https://www.intel.com/content/www/us/en/support.html
Regards,
Ernesto C.
Intel Customer Support Engineer

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