Intel Unison has a bug while connecting via bluetooth

[emrekcdg]

I am using Iphone 13 Pro Max iOS17.6.1. My computer is an msi gaming setup and ı use external bluetooth device. Normally bluetooth device works and connects my phone to computer. But on Intel Unison it is written that I should connect on bluetooth. It asks me to accept the matching codes. Okay, I click on the match button and wait for matching codes to appear on screen but nothing happens. I manuelly connect my phone but it still doesnt work. Always "try again" is there any idea ?! thanks

[AlfredoS_Intel]

Hi Emrekcdg,

Thank you for creating a thread in Intel Communities.

To give you ideas or suggestions on how to rectify the issue, kindly provide the following information:

1. Were you able to use Intel Unison before or is this your first time using it?

2. May we confirm on what you mean by your use “External Bluetooth Device”? Do you have a USB bluetooth dongle?

3. To verify, are you able to pair bluetooth devices to your computer directly?

4. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html for instructions.

I will be awaiting your response.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Emrekcdg,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Emrekcdg, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician