Intel® Unison™ App
Support for the Intel® Unison™ App, a Multi-Device Experience software product that allows users to connect their devices and collaborate between them.
101 Discussions

Intel unison connecting issue

Ziad_Emad
Beginner
1,355 Views
It was my first time to install intel unison and use it with my iphone 13 pro max and I have problem in pairing the phone with the laptop as attached
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4 Replies
manuel995
Beginner
1,294 Views

Do you have iOS 17 installed ?

 

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IsaacQ_Intel
Employee
1,174 Views

Hello @Ziad_Emad

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

Feel free to verify the app's minimum system requirements, as compatibility issues can sometimes arise from disparities in these prerequisites: What Are the System Requirements for the Intel® Unison™ App?.



In order to have a better understanding of your issue, please provide me with the following:

 

1.      Was the Intel Unison Software installed by downloading it from the Microsoft Store, or is it pre-installed on your device?

2.      Please fill in the Intel Unison PC App version, Operation System version and build, iPhone model+ iOS version or Android phone and Android version, and mobile Unison app version.

3.      Please fill in the Computer Brand, Model and Intel Processor.

4.      What is the Intel Wi-Fi & Bluetooth adapter model used and version?

 

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

 

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

 

Also feel free to try the troubleshooting steps on this article:

How to Troubleshoot Intel® Unison™ App Pairing and Permission Request Issues.

 

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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IsaacQ_Intel
Employee
1,127 Views

Dear Ziad_Emad,


We trust you're doing well.


Have you had a chance to review the previous post? Please ensure you've also reviewed the minimum requirements and kindly respond to our previous inquiries. Additionally, please provide us with the SSU information and share the results of the troubleshooting you've undertaken.


Should you require further assistance, do not hesitate to let us know. Otherwise, we will proceed to close this thread.


Warm regards,

Isaac Q.

Intel Customer Support Technician


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IsaacQ_Intel
Employee
1,097 Views

Dear Ziad_Emad,


We trust this message finds you well.


It appears that we haven't received a response from you, and as a result, we will be concluding this conversation.

If you require further assistance or have additional inquiries, please don't hesitate to initiate a new query, as this particular thread will no longer be actively monitored.


Warm regards,

Isaac Q.

Intel Customer Support Technician


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