Lose connection while using proxy

[GrmSnt]

Use Clash For Windows to handle proxy, cannot get connection or take further action in Intel Unison App.

Would really appreciate it if you guys provide compatibility in the near future. 

OS: Win11

Intel Unison App ver: u:20.30.8775.0/c:20.30.11591.0

Clash Core ver: 2023.08.17-13-gdcc8d87

[JeanetteC_Intel]

Hello GrmSnt,

Thank you for posting in Intel Communities.

To better understand the issue and provide an effective recommendation, please share the following key information:

1. Was the Intel Unison App functioning properly before? If so, what changes were made prior to encountering the issue?
2. Could you provide more details about the problem?
3. Are there any specific error messages when the Intel Unison App fails to connect?

Additionally, I would greatly appreciate it if you could share your system configuration so I can thoroughly assess the situation and offer an accurate solution. You can do this by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save.

Please attach the SSU log file in your response. I look forward to your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello GrmSnt,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello GrmSnt,

The connection issue after using 3rd party proxy software. We highly suggest to direct connect internet without proxy setting to connect PC and Phone for Intel Unison App.

I hope this helps.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello GrmSnt,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel® Customer Support Technician