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I've been trying to open the app since the day of release, and I'm still getting the "Connection Lost" error every time after update. The Intel Driver & Support Assistant updated the Intel Wi-Fi 6E AX211 160MHz and Intel Bluetooth 5.3 every time the new drivers came out. I checked both firewall & network protection and Webroot Antivirus software and nothing was red-flagged on Intel Unison. I tried turning it off/on and no dice. Why am I getting this error even though my nearly-year-old Intel EVO laptop matched the hardware requirements?
The hardware details of my 12th Gen Intel EVO laptop:
- Manufacturer: ASUS
- Model: Q529ZA
- CPU: 12th Gen Intel Core i7-12700H
- MEMORY: 16GB
- NETWORK: Intel Wi-Fi 6E AX211 160MHz/Bluetooth 5.3
- OS: Window 11 Pro 23H2 22631.2715
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NetBurstingHeat, Thank you for posting in the Intel® Communities Support.
We will be more than glad to assist you with this matter.
In reference to this scenario and in order to try to fix this Intel® Unison problem of "Connection Lost" error message, please verify the suggestions provided in the following link:
https://www.intel.com/content/www/us/en/support/articles/000097046/software.html
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
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Hello NetBurstingHeat, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?
Regards,
Albert R.
Intel Customer Support Technician
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Hello NetBurstingHeat, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.
Regards,
Albert R.
Intel Customer Support Technician
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