STILL having Bluetooth Connection issues with iphone and Windows 11

[in-tel-lectual]

Despite lots of posts here and going through all of them, I STILL can't connect my phone to my computer. I'd love some assistance

The issue: Won't connect via bluetooth at the below stage:

My machine:

HP Spectre x360 14-ef0xxx

Processor 12th Gen Intel(R) Core(TM) i7-1255U 1.70 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Device ID 2CD215AF-1ABC-414E-BD2C-C7C0D34F639B
Edition Windows 11 Home
Version 23H2
Installed on ‎10/‎8/‎2024
OS build 22631.4391
Experience Windows Feature Experience Pack 1000.22700.1047.0

My iPhone:

15 Pro running the latest OS (18.1)

Unison:

Up to date on both:

Phone: 20.25.2 [6757]

Computer: u:20.25.7622.0/c:20.25.10238.0

Things I've tried:

Everything on this article: "Intel® Unison™ App Bluetooth Pairing Failure"

https://www.intel.com/content/www/us/en/support/articles/000097251/software.html

[VonM_Intel]

Hi, in-tel-lectual.

Thank you for posting in our Community.

I’m sorry to hear you’re still having trouble connecting your phone via Bluetooth despite trying all the steps in this article. It sounds like you've already gone through a lot of troubleshooting, but I'd be happy to help you get this sorted.

I wanted to check if you've noticed any yellow warning signs or exclamation marks (!) in your Device Manager on Windows, as this could indicate an issue with the Bluetooth drivers or adapter. Additionally, have you tried connecting your iPhone's Bluetooth to other devices, like laptops or other phones? How did that work out? Similarly, have you tested your HP Spectre’s Bluetooth with other devices? Was the issue still present, or did it connect successfully to those?

By the way, I appreciate you sharing the screenshot where you encountered the issue. Beyond that, have you noticed any specific error messages that appear when the Bluetooth connection fails? Also, just wondering, have you made any recent changes to your system or the app that might be affecting the Bluetooth connection?

Finally, it could be helpful to check if there are any updates available for your wireless Bluetooth device driver in Device Manager. Updating it to the latest version might resolve the issue and help things run more smoothly.

I apologize for the set of questions, but sometimes pinpointing the cause requires exploring various factors.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello in-tel-lectual,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[VonM_Intel]

Hi, in-tel-lectual.

I haven’t heard back from you, so I’ll go ahead and close this inquiry. However, I highly recommend unpairing all Bluetooth devices from both your iPhone and PC Bluetooth settings, and ensure that the DM iPhone is removed.

For your reference, we have a support link with steps to terminate, repair, reset, and then pair the PC and iPhone, ensuring all Bluetooth permissions are properly set. You can access the support article here: How to Troubleshoot Intel® Unison™ App Pairing and Permission Request Issues. Make sure that both the Intel Unison PC App and phone app show a "Connected" status.

If you need further assistance, please feel free to submit a new inquiry, as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician