Intel® Unison™ App
Support for the Intel® Unison™ App, a Multi-Device Experience software product that allows users to connect their devices and collaborate between them.
154 Discussions

Unison app not connecting for one plus phones

Farokhdubash
Beginner
‎02-03-2023 01:02 AM
1,467 Views

Hi Team,

 

The Intel Unison app does not connect while using one plus phones running Android 13.

The PC & Android app both are up to date on the latest version.

 

I remember having the same connectivity issues when this product was Dell Mobile connect provided by Screenovate that was taken over by Intel. They had issued an update that made it work on one plus phones.

 

After scanning the QR code on the PC, the phone displays an 8 digit code that is also displayed on the PC & after clicking on ok, the phone says "Failed to Connect" & goes back to the QR code scanner screen while the PC remains on the connection in progress screen.

 

I have a Samsung tablet running Android 13 & it connected without any issues.

 

Request you to please have a look into the same & rectify the issue.

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Hugo_Intel
Employee
‎02-09-2023 09:38 AM
1,390 Views

Hello Farokhdubash


Thank you for posting on the Intel Communities. I am sorry to hear that you are experiencing connection issues with the Intel® Unison™Software.


Please let us know the following information in order to assist you with this issue:


  • Was the app preinstalled on your system or did you download it from the Microsoft Store?
  • What are the desktop app and mobile app versions that you have installed?
  • What is the exact model of the One Plus phone?
  • What is the exact model of the Samsung table that you mentioned works fine?
  • Please create a log file with the Intel® System Support Utility and attach it.



Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
‎02-14-2023 04:14 PM
1,339 Views

Hello Farokhdubash

 

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
‎02-17-2023 04:29 PM
1,305 Views

Hello Farokhdubash


I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best regards, 

 

Hugo O.  

Intel Customer Support Technician.


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