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5184 Discussions

Compatibility problem with VROC

itnoob777
Beginner
‎04-01-2024 01:43 PM
1,703 Views

Hello everybody!

 

I'm trying to install Oracle Linux 7.9 (UEK Kernel) on a server that has 2 NVMe disks on RAID 1 using VROC Standard.

 

My problem here is that I can't boot the UEK Kernel of OL7.9 when I'm using VROC but I can boot the Linux 3.10 Kernel (that is based on RHEL 7.9) using the drivers for RHEL7.9.

 

I know that my problem here is VROC because I installed OL7.9 without using it and I can boot the UEK, so my question is: Does anyone knows what can I do in this situation? Exists some drivers for Oracle Linux 7.9 UEK with VROC?

 

Thanks in advanced.

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Azeem_Intel
Employee
‎04-02-2024 01:36 PM
1,663 Views

Hi itnoob777,



Greetings for the day!



I hope you are doing well. Could you please share a snapshot of the defective part with the serial number visible? Additionally, please let us know if this product was purchased separately or with the system.


Please do not hesitate in contact us, we are more than glad to assist you.



Best Regards,


Azeem


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Azeem_Intel
Employee
‎04-11-2024 07:06 AM
1,564 Views

Hi itnoob777,



Greetings for the day!




This is the first follow-up regarding the issue (Compatibility problem with VROC) you reported to us.


We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.



Please do not hesitate in contact us, we are more than glad to assist you.




Best Regards,


Azeem_Intel


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Azeem_Intel
Employee
‎04-17-2024 11:35 AM
1,486 Views

Hi itnoob777,


Greetings for the day!

 

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.


Please do not hesitate in contact us, we are more than glad to assist you.

 

Best Regards,


Azeem_Intel

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Azeem_Intel
Employee
‎04-19-2024 01:51 PM
1,467 Views

Hi itnoob777,


Greetings for the day!

 

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

 

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.


Please do not hesitate in contact us, we are more than glad to assist you.

 

Best Regards,


Azeem_Intel

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