Intel Driver Support Assistant fails to open local ports

[CDay]

Hi -

I'm having a problem with the latest (version 24.3.26.8) Intel Driver Support Assistant failing to open the local ports when the service starts.

This is from the Service log file.

I've tried disabling firewalls and virus scanners etc. The previous version worked.

This is also logged under Support Request 06270350 but I've had no proposed solution for over a week....

Any helpers ?

07/11/2024 08:48:22.172 +01:00	  2604:05	Information	Intel.DSA.Service.Service	StartUpdateService	()	Started DSAUpdateService	{  }
07/11/2024 08:48:22.177 +01:00	  2604:05	Error      	DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener	StartListening	()	Error trying to listening on port 28390: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help||   at System.Net.HttpListener.AddAllPrefixes()||   at System.Net.HttpListener.Start()||   at DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener.StartListening(Int32 httpPort)	{  }
07/11/2024 08:48:22.177 +01:00	  2604:04	Information	DSAServiceCore.Controllers.Computer.SystemInformationController	GetOperatingSystem_Computer	()	Start	{  }
07/11/2024 08:48:22.177 +01:00	  2604:05	Error      	DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener	StartListening	()	Error trying to listening on port 28391: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help||   at System.Net.HttpListener.AddAllPrefixes()||   at System.Net.HttpListener.Start()||   at DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener.StartListening(Int32 httpPort)	{  }
07/11/2024 08:48:22.178 +01:00	  2604:05	Error      	DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener	StartListening	()	Error trying to listening on port 28392: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help||   at System.Net.HttpListener.AddAllPrefixes()||   at System.Net.HttpListener.Start()||   at DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener.StartListening(Int32 httpPort)	{  }
07/11/2024 08:48:22.178 +01:00	  2604:04	Information	Intel.DSA.CommonCore.Controllers.Computer.WmiSearchController	SearchClass	(namespaceName: root\CIMV2, className: Win32_OperatingSystem)	Start	{  }
07/11/2024 08:48:22.179 +01:00	  2604:05	Error      	DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener	StartListening	()	Error trying to listening on port 28393: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help||   at System.Net.HttpListener.AddAllPrefixes()||   at System.Net.HttpListener.Start()||   at DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener.StartListening(Int32 httpPort)	{  }
07/11/2024 08:48:22.179 +01:00	  2604:05	Error      	DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener	StartListening	()	Error trying to listening on port 28394: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help||   at System.Net.HttpListener.AddAllPrefixes()||   at System.Net.HttpListener.Start()||   at DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener.StartListening(Int32 httpPort)	{  }
07/11/2024 08:48:22.179 +01:00	  2604:05	Error      	DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener	StartListening	()	Unable to start WebSocketHttpListener on any port.	{  }
07/11/2024 08:48:22.179 +01:00	  2604:05	Error      	Intel.DSA.Service.Service	StartWebSocketService	()	Failed to start WebSocket service	{  }
07/11

[CDay · Accepted solution]

We have identified an issue with your system related to the Intel(R) Driver & Support Assistant (IDSA) being unable to start listening on any port. This problem resembles an issue we encountered previously, and we have a recommended solution for you to try.

To resolve this issue, please follow these steps:

1. Open an Administrator Command Prompt or PowerShell window (you can do this by right-clicking on the Start button and selecting the corresponding option).
2. In the command prompt or PowerShell window, enter the following commands one by one:

Copy code:

1. netsh http add iplisten 127.0.0.1
2. net stop DSAService && net start DSAService

These commands will enable localhost to listen locally and restart the "Intel(R) Driver & Support Assistant" Windows service, respectively.

Once you have executed these commands, please check if the issue has been resolved. If you continue to experience any difficulties or have any further questions, please don't hesitate to reach out to us. We are here to assist you further.

[Anorifa]

I don't know if I should place my issue here.

Since a few days  I get this message when using DSA:

Scan failure:

Failed to scan system for updates. Please click "Refresh Results" to try again.

Tried the commands but that didn't help either. Als reinstalled DSA twice.

I really don't know what to do next.

[Azeem_Intel]

Hi CDay,

Greetings for the day!

Thank you for contact Intel community

Hope you are doing well. Could you please share the full product details? If possible, please provide clear snapshots with the serial number visible to validate the product for further support. Also, please elaborate more on the issue for better assistance. Could you confirm if request ID 06270350 is related to the same query?

Best Regards, 

Azeem

Intel Customer Support

[Azeem_Intel]

Hi CDay,

Greetings for the day!

Thank you for contact Intel community

This is the first follow-up regarding the issue (Intel Driver Support Assistant fails to open local ports) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided

Best Regards, 

Azeem

Intel Customer Support

[CDay]

Hi Azeem, you didn't provide a POA, but this issue is now resolved.

[Sachinks]

Hello CDay,

Greetings!

We are sorry for the mistake in the previous post as we were following up regarding the details requested.

We are glad to know that the issue is resolved! Kindly let us know if you need assistance regarding any other queries or if we can archive this case.

Regards,

Sachin KS