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Intel Processor Identification Utility does not work

Vassily
Beginner
‎11-25-2025 12:02 AM
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This topic is related to previous one,  about incorrect indication of base processor frequency in a  notebook ASUS (1.7 GHz instead of 2.4)    https://community.intel.com/t5/Intel-Xeon-Processor-and-Server/Intel-i7-13620H-base-frequency/m-p/1725058/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE1ITVJRRlM2U1BRRUlTfDE3MjUwNTh8U1VCU0NSSVBUSU9OU3xoSw#M26910 

ASUS released BIOS update and now base frequency is displayed correctly, so that topic can be closed.

But now Intel Processor Identification Utility does not workFail.png

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Vik3
Employee
‎11-25-2025 09:54 AM
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Hello Vassily,


Greetings!!


We would like to inform you that your case has been routed to the concerned team for further review. They will look into the issue and assist you accordingly. You can expect a response from them within 24–48 hours.


Thank you for your patience and understanding.


Regards,

Vikas_Intel


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