NUC12 NPSS on Debian

[dalbert]

I am running Debian 12 on two NUC 12s (NUC12WSHi5).  One works perfectly; the other periodically (every few weeks?) locks up, requiring a power cycle to recover.  It is lightly loaded and doesn't appear to be overheating, but there is no useful information in the logs after the lockup so maybe bad RAM or NVMe?

I'd like to enable the hardware watchdog because I can live with a periodic reboot, but not with the machine simply being down until I notice.  I downloaded the latest NPSS (2.0.10), but when I try to install the driver, it fails:

sudo dpkg -i intel-nucprosoftwaresuite-driver_2.0.10-2_all.deb
(Reading database ... 99753 files and directories currently installed.)
Preparing to unpack intel-nucprosoftwaresuite-driver_2.0.10-2_all.deb ...
Failed to stop IntelNucProSoftwareSuite.service: Unit IntelNucProSoftwareSuite.service not loaded.
modprobe: FATAL: Module intel_npss_wdt not found.
modprobe: FATAL: Module intel_npss_wmi not found.
...

Any help would be much appreciated; thanks!

[Fikri_Intel]

Hi dalbert,

Thank you for reaching Intel Community.

We appreciate you reaching out to us regarding the reported issue. However, kindly be informed that all NUC product support has transitioned to ASUS starting of January 16, 2024. You can contact ASUS for further assistance as they will be best equipped to provide support and address any concerns related to the product.

Please find the below article:

https://www.intel.com/content/www/us/en/support/articles/000097279/intel-nuc.html

We will proceed to close this thread and it will no longer be monitored.

Regards,

Fikri O.