Request for Latest NIC NVM Firmware and ICE Driver for Intel E825-C Controller

[SubodhK]

Dear Team, 

I hope you are doing well.

We are currently working on a system that includes the following Ethernet controller Intel Corporation Ethernet Connection E825-C for SFP (rev 04)

During our testing and validation on a Rocky Linux 9.2 environment, we are facing link-flap leads to ice driver crash issues and would like to ensure that we are using the most up-to-date software and firmware.

Could you please provide or confirm the following:

1. The latest recommended NIC NVM firmware version for the Intel E825-C (SFP) controller.
2. The latest stable ICE driver version compatible with this NIC and OS (RHEL/Rocky 9.x).
3. Any known issues, fixes, or compatibility notes related to link flap or SFP modules for this controller.

We would like to integrate the latest validated firmware and driver into our setup to rule out any known issues and ensure optimal performance.

Please also let us know if there are any specific procedures or tools recommended for upgrading the NVM firmware.

Looking forward to your guidance.

Br,

Subodh

[Fikri_Intel]

Hi SubodhK,

Thank you for contacting Intel.

We appreciate you reaching out to us regarding the reported issue. To assist you more effectively and provide an accurate solution, we kindly request the following details:

1- What system model are you currently using? Brand/Model

2- Does the E825 come with the system or the network card purchased separately?

3- Share the SSU logs for us to verify. (Guide link: https://www.intel.com/content/www/us/en/download/18895/intel-system-support-utility-for-the-linux-operating-system.html)

Once we have this information, we will be able to guide you better and provide the appropriate support.

Along with that, you can refer to the document below for the support matrix:

https://www.intel.com/content/www/us/en/content-details/862390/intel-ethernet-connection-e825-feature-support-matrix.html

Looking forward to your response.

Regards,

Fikri_Intel

[SubodhK]

Hi Fikri,

We are using Super Micro server which has Intel NIC E825-C.
SYS-112D-40C-FN8P | 1U | SuperServer | Products | Supermicro

[root@ME1200 ~]# lspci | grep -i ethernet
13:00.0 Ethernet controller: Intel Corporation Ethernet Connection E825-C for SFP (rev 04)
13:00.1 Ethernet controller: Intel Corporation Ethernet Connection E825-C for SFP (rev 04)
13:00.2 Ethernet controller: Intel Corporation Ethernet Connection E825-C for SFP (rev 04)
13:00.3 Ethernet controller: Intel Corporation Ethernet Connection E825-C for SFP (rev 04)
13:09.0 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:11.0 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:11.1 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:11.2 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:11.3 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:11.4 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:11.5 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:11.6 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:11.7 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:19.0 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:19.1 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:19.2 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:19.3 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:19.4 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:19.5 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:19.6 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
13:19.7 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:00.0 Ethernet controller: Intel Corporation Ethernet Connection E825-C for SFP (rev 04)
1b:00.1 Ethernet controller: Intel Corporation Ethernet Connection E825-C for SFP (rev 04)
1b:00.2 Ethernet controller: Intel Corporation Ethernet Connection E825-C for SFP (rev 04)
1b:00.3 Ethernet controller: Intel Corporation Ethernet Connection E825-C for SFP (rev 04)
1b:01.0 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:01.1 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:01.2 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:01.3 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:01.4 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:01.5 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:01.6 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:01.7 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:09.0 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:11.0 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:11.1 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:11.2 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:11.3 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:11.4 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:11.5 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:11.6 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
1b:11.7 Ethernet controller: Intel Corporation Ethernet Adaptive Virtual Function (rev 04)
b5:00.0 Ethernet controller: Intel Corporation I210 Gigabit Network Connection (rev 03)
[root@ME1200 ~]#

Issue Description

• Link flap events on the interface are triggering a kernel panic
• The issue is reproducible during cable removal and insertion
• The system becomes unresponsive, and recovery is only possible after a power cycle

Environment Details:

• Driver : ice 
• Driver Version  : 2.3.15 
• Firmware Version: 4.07 (0x80008404) 
• OS  : Rocky Linux

Br,

Subodh

[IntelSupport]

Hi SubodhK,

Thank you for sharing the details. We kindly request some time to check with our internal teams and will provide you with an update.

We appreciate your understanding!

Regards,

Pavithra

Intel Customer Support Technician

[Shankith]

Hello SubodhK,

Greetings!

We kindly request that you raise a ticket on the IPS portal.

Please refer to the following link for guidance:

How to Register and Access Intel® Premier Support

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Regards,

Shankith K P

Intel Customer Support Technician

[SubodhK]

Hi Shankith K P,

Applied for  Intel® Premier Support. Can you please help me to process my request for an account.

Br,

Subodh

[Shankith]

Hello SubodhK,

Your account request will need to be validated and is subject to approval. An e-mail notification will be sent to you if the account has been approved.

Let us know if you require any other assistance.

Regards,

Shankith_Intel