Intel® Xeon® Processor and Server Products
Intel® Xeon® Processors, Data Center Products including boards, integrated systems, and RAID Storage

Strange error message on bootup

RSump1
New Contributor III
1,654 Views

Hello everyone,
So, this issue falls into the category "if it ain't broke done fix it"!
Working server with an Intel S2600STBR motherboard in a P4000 series chassis. Broadcom's RAID card 9460-16i is installed and working perfectly. No drive issues whatsoever.
I swap the Broadcom 9460-16i with a Broadcom 9560-16i RAID card, cannot make it past BIOS. The following error messages appear. Is there any work around? Is this a capability issue?

Thank you
Ray

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4 Replies
IntelSupport
Community Manager
1,622 Views

Hello RSump1,

Thank you for contacting Intel Customer Support and this is the case number 06015801  for your references.


At the moment, we are actively working towards finding an appropriate resolution for your issue, and we will provide you with an update as soon as we can. We kindly request your cooperation during this time.

  

Please don’t hesitate to contact us for any further assistance.

Thank you for using Intel products and services.

 

Best Regards,

Vijay N

Intel customer Support.

 


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IntelSupport
Community Manager
1,592 Views

Hello RSump1,

Thank you for contacting Intel Customer Support and this is the case number 06015801 for your references.

 

It appears that the Broadcom 9560-16i RAID card is not compatible with the Intel S2600STBR motherboard. After thorough investigation, it has been confirmed that the motherboard and the RAID card do not work together. As a result, the server is unable to boot the BIOS when the Broadcom 9560-16i is installed.

Please find the below reference link:

https://servertools.intel.com/sct/compatibility-tool/S2600ST

 

Please don’t hesitate to contact us for any further assistance.

Thank you for using Intel products and services.

 

Best Regards,

Vijay N

Intel customer Support.


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IntelSupport
Community Manager
1,560 Views

Hello RSump1,


Greetings for the day!


We would like to inform you that we are closing this request as no response has been received from our previous follow-ups. Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.


Best regards,

Vijay N


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IntelSupport
Community Manager
1,501 Views

Hello RSump1,


Greetings for the day!


We would like to inform you that we are closing this request as no response has been received from our previous follow-ups. Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.


Best regards,

Vijay N


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