Unable to update RS2BL040 f/w

[diablo_692]

I have a Windows 7 Pro x64 system running the RS2BL040 RAID controller. Out of the box the RS2BL040 is running f/w version 2.70.03-0862 as shown by RWC2 version 12.08.03.02. I downloaded the latest O/S independent f/w from the RS2BL040 support site. It is f/w package version 12.12.0-124 containing the f/w version 2.130.363-1846. From within RWC2 I browse to the MR48.rom file, select it, and I confirm that I want to replace the existing f/w with the new f/w. The process begins, but then fails with the message "Failed to flash f/w image because flash command sequence is incorrect or previous f/w flash operation was terminated". The message in the RWC2 log file is "Flash downloaded image corrupt". I downloaded the same package again from the support site, unzipped it, and tried the process again with the same result.

Anyone know what the issue might be?

Thanks.

[Edward_Z_Intel]

Can you try to update it using command line? Extract files under CmdTool2\Windows into the same folder as MR48.rom, and run the following command:

CmdTool2 -adpfwflash -f MR48.rom -aall

[diablo_692]

Edward, thanks for the response. Pardon my newb question, but where do I type the command you mentioned in your post? Do I type it in a DOS command line window from within Windows 7 or somewhere else? Do I need to download the Command Line Tool for Windows to do what you suggested? Now you know why I tried to use RWC2 to perform the update.

[Edward_Z_Intel]

In a command prompt window (cmd) within Windows 7.

[diablo_692]

I ran this with the MR48.rom file and cmdtool264.exe file in the temp directory:

c:\temp> cmdtool264 -adpfwflash -f MR48.rom -aall

and here were the results:

CreateFile failed with error: 5

CreateFile failed with error: 5

CreateFile failed with error: 5

Exit Code: 0x01

I was going to attach the log file, but couldn't figure out how. I only see editor options to attach pictures, videos, and links; no file attach.

[Edward_Z_Intel]

I believe you have administrator privilege right? Can you try to start the command prompt window as administrator?

[diablo_692]

I am the only user of this PC and I have Administrator rights.

[Edward_Z_Intel]

Could you try to run command prompt as Administrator:

Click the start button. In the search box, type cmd. When cmd.exe pops up, right click on it and select "Run as administrator". Then run the cmdtool2 command.

[diablo_692]

Ok, I did what you suggested (not sure why running as Administrator was needed as my account info shows I have Administrator rights) and here was the result:

c:\temp> cmdtool264 -adpfwflash -f MR48.rom -aall

Adaptor 0: Intel (R) RAID Controller RS2BL040

Vendor ID: 0x1000, Device ID: 0x0079

Package version on the controller: 12.7.0-0007

Package version of the image file: 12.12.0-0124

Download Completed.

Flashing image to adapter...

Firmware Failed to Flash flash. Stop!!!

FW error description:

The requested command cannot be completed as the image is corrupted.

Exit Code: 0x13

[Edward_Z_Intel]

That is weird... Do you mind trying an earlier version? http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Server+Products&ProductLine=Intel%C2%AE+RAID+Controllers&ProductProduct=Intel%C2%AE+RAID+Controller+RS2BL040&ProdId=3152&LineId=113&FamilyId=37&DownloadType=Firmware Download Center

[diablo_692]

I don't mind at all, but unfortunately I got the same results:

c:\temp> cmdtool264 -adpfwflash -f 2108_p35.rom -aall

Adaptor 0: Intel (R) RAID Controller RS2BL040

Vendor ID: 0x1000, Device ID: 0x0079

Package version on the controller: 12.7.0-0007

Package version of the image file: 12.12.0-0111

Download Completed.

Flashing image to adapter...

Firmware Failed to Flash flash. Stop!!!

FW error description:

The requested command cannot be completed as the image is corrupted.

Exit Code: 0x13

By the way, thanks Edward for all your help in assisting me to figure out this issue. It is puzzling.

[Edward_Z_Intel]

Seems you're having same problem with this:

Could you try an earlier version? Say http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3152&DwnldID=19696&ProductFamily=Server+Products&ProductLine=Intel%c2%ae+RAID+Controllers&ProductProduct=Intel%c2%ae+RAID+Controller+RS2BL040&DownloadType=Firmware&OSFullname=OS+Independent&lang=eng 12.12.0-0036

[diablo_692]

With version -0036 which f/w binary should I use, the large 8MB one or the smaller one?

[Edward_Z_Intel]

The smaller one, mr_m09p1.rom.

[diablo_692]

It appears that the flash to -0036 completed successfully - thank you. I will update the f/w incrementally until I get to the latest version like the other poster did with the RS2BL080.

Should I do like the readme file says and reset the adapter to factory defaults after each f/w upgrade?

[Edward_Z_Intel]

I believe you can upgrade from -0036 to latest version directly. Only need reset to factory defaults after upgrade to latest.

[diablo_692]

I successfully updated the RS2BL040 f/w to version 2.130.363-1846 with package version 12.12.0-124 using RWC2. I appreciate all of your help Edward.

Now for installation of the AXXRPFKDE Premium Feature Key.