ultra9-285k核显网页视频会花屏

[modor-x]

想咨询以下，我的ULTRA9285K，遇到网页里面有视频的时候，最小化一段时间，再恢复网页窗口，里面的视频就会变成花屏，就是全是小小的色彩方块那种花屏，经常发生，重新装了系统win11-24h2，主板是华硕tufz890pro，bios也升级到最新的2001版本，核显驱动也是最新的gfx_win_32.0.101.6739，问题依旧没有解决，请问我要怎么处理？

[ArchieD_Intel]

Hi modor-x,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

When did the issue start? Was it after a specific driver update?

Have you used DDU to completely remove all residual drivers and installed a new one?

Have you tried adjusting the graphics settings?

Could you provide a video showing the issue?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi modor-x,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician