Can't activate my parallel_studio_xe_2017_update1

[chenweilin]

I buy parallel_studio_xe_2017_update1 at 2016. And I install it on my server. Due to some reasons, I need to reinstall the operating system on the server that I need to handle. So I need reinstall parallel_studio_xe_2017_update1 with license key. But some errors have occurred。

My network is normal. How should I solve this problem，

[SofeaAzrin_A_Intel]

Thank you for your questions.

From your issue, you mentioned that you're re-installed the OS. You can double check the license file. If you have a license file, ensure that it is correctly placed in the appropriate directory. The default location is often within the installation directory, under a 'licenses' or similar folder.

[SofeaAzrin_A_Intel]

Hi, may I know if there is any updates?