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David_M_16
Beginner
50 Views

License not accepted

I signed up for MKL Community edition, downloaded the software, printed the license number, downloaded the license file, installed the license file, tried to install MKL, and it rejects the license key both when I enter it by hand or when I point it to the license file. I also went to the Intel website and registered my MAC address, but that made no difference. My system is Kubuntu 14.04. Suggestions?

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3 Replies
David_M_16
Beginner
50 Views

More on this - if I try the command line license authorization, I get (where YYY-YYYYYYYY is my actual license number):

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Please type a selection or press "Enter" to accept default choice [1]: 1
Please type your serial number (the format is XXXX-XXXXXXXX): YYYY-YYYYYYYYY
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Checking serial number...
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sh: 1: export: Pkgs/l_mkl_11.3.2.181/./pset/32e/../tools/32e: bad variable name
sh: 1: export: Pkgs/l_mkl_11.3.2.181/./pset/32e/../tools/32e: bad variable name
sh: 1: export: Pkgs/l_mkl_11.3.2.181/./pset/32e/../tools/32e: bad variable name
sh: 1: export: Pkgs/l_mkl_11.3.2.181/./pset/32e/../tools/32e: bad variable name
sh: 1: export: Pkgs/l_mkl_11.3.2.181/./pset/32e/../tools/32e: bad variable name
sh: 1: export: Pkgs/l_mkl_11.3.2.181/./pset/32e/../tools/32e: bad variable name
sh: 1: export: Pkgs/l_mkl_11.3.2.181/./pset/32e/../tools/32e: bad variable name
sh: 1: export: Pkgs/l_mkl_11.3.2.181/./pset/32e/../tools/32e: bad variable name
sh: 1: export: Pkgs/l_mkl_11.3.2.181/./pset/32e/../tools/32e: bad variable name
sh: 1: export: Pkgs/l_mkl_11.3.2.181/./pset/32e/../tools/32e: bad variable name
sh: 1: export: Pkgs/l_mkl_11.3.2.181/./pset/32e/../tools/32e: bad variable name
The serial number you provided is not valid for this product.
--------------------------------------------------------------------------------
Please press "Enter" to try again:

David_M_16
Beginner
50 Views

One more - if I try to select the evaluation option, it also is refused:

 

1. I want to activate my product using a serial number [default]
2. I want to evaluate this product or activate later 
3. I want to activate by using a license file, or by using Intel(R) Software
License Manager

h. Help
b. Back to the previous menu
q. Quit
--------------------------------------------------------------------------------
Please type a selection or press "Enter" to accept default choice [1]: 2
--------------------------------------------------------------------------------
Unable to init Trusted Storage. Please contact the support team to resolve this 
issue.
--------------------------------------------------------------------------------
Press "Enter" key to continue: 

 

===

 

OK, I am contacting the support team - help!!!

Claus_B_
Beginner
50 Views

Hi,

I have the same issue here under Ubunutu 16.04. Did you manage to solve the problem?

 

Regards,
Claus

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